Middle and High School FAQs

Frequently Asked Questions

Is Attendance Required?

Yes. Class Connect sessions will be labeled optional or required. Required class connect sessions are required for you to attend. This is your recorded attendance.

What Do I Do If I Miss a Class?

Email your content teacher to communicate your absence. The teacher will release a recording for you to watch so no instructional time is missed. You must email your teacher a summary of what you learned in order to receive attendance. If you will be absent for a longer period of time (more than a day), please contact your advisor as well.

Is There Flexibility With Content Assignments?

Many assignments do have due dates. Please contact your teacher for individualized needs.

Attendance Hours vs. Contacts?

Attendance hours are what Learning Coaches see in their Learning Coach account or K12 App for their student's attendance alerts. Entering in attendance hours is not required for Middle and High School students. Attendance contacts can be made through any two-way, education-related communication with a teacher or advisor.


There are four main ways to make attendance contacts:

1. Attend a live Class Connect session

2. Watch a class recording and email the teacher after watching

3. A two-way, education-related email exchange with a teacher/staff

4. An education-related phone call with a teacher/staff


After a student attends a live class or communicates with a teacher, advisor, or counselor, the staff member will mark your student’s attendance.


If you have any questions about attendance requirements, please contact your advisor.

What If I Can't Get Into My Online School?

Contact K12 Customer Care at 866.512.2273 or visit their website at help.k12.com.

What If I Do Not Have All Of My Materials Yet?

If your enrollment has already been approved, your materials should be shipping soon! If you are a new student who enrolled after August 19th and you still do not have your materials more than 2 weeks after your enrollment was approved, please check with your advisor. They can check on the order status (Learning Coaches can also check on orders in their Learning Coach accounts by clicking on their name in the upper right hand corner and selecting "My Info").

What School Supplies Do I Need?

Extra ink and paper for printer (optional), pens/pencils, notebook or notebook paper, colored pencils or markers, and internet. Most of what you will need, such as computer/mouse*, headset, textbooks, workbooks, manipulatives, PE equipment, Science materials, etc. will automatically be shipped to you.


*you will not receive a computer if you opted out upon enrollment

What Is My Schedule?

The first week of school is our Week of Welcome filled with orientations. You will have no course work or regular classes. You will see your full schedule on Monday, September 13th. If you are a new student who's start date was after September 7th, you will see your full schedule on the first Monday after your onboarding week.

What Electives Are Available?

Self-paced foreign language is available for Middle School students. High School students will need to contact their counselor for elective options.

How Do You Provide IEP Services In An Online Setting?

Live online instruction will be provided for special services following their IEP. Reach out to your student's assigned case manager with specific questions.