Customer Service Survey
Your Business, Your Success
Customer service representative (CSR)
Employee responsible for maintaining goodwill between a business organization and its customers by answering questions, solving problems and providing advice or assistance in utilizing the good or services of the organization
Open Questions
- Do your customer service representatives have the appropriate level of language when English speaking clients come to the hotel?
- Do your customer service representatives understand what it is to show courtesy to guests?
- How long do most customer service representatives stay in this position?
- How do customer service representatives handle complaints from customers?
- Culturally, do your customer service representatives smile, use appropriate facial gestures, and use appropriate phrases in each situation?
- How often do you think your guests return to your hotel?
- Why do you think your customers do not return more often?
- Are your customer service representatives well trained?