Customer Service Survey

Your Business, Your Success

Customer service representative (CSR)

Employee responsible for maintaining goodwill between a business organization and its customers by answering questions, solving problems and providing advice or assistance in utilizing the good or services of the organization

Open Questions


  • Do your customer service representatives have the appropriate level of language when English speaking clients come to the hotel?



  • Do your customer service representatives understand what it is to show courtesy to guests?



  • How long do most customer service representatives stay in this position?



  • How do customer service representatives handle complaints from customers?



  • Culturally, do your customer service representatives smile, use appropriate facial gestures, and use appropriate phrases in each situation?



  • How often do you think your guests return to your hotel?



  • Why do you think your customers do not return more often?



  • Are your customer service representatives well trained?