George Henry
The Leading Queueing System Bloggers
Most of the services offered in the offices have immediate queueing system delivery, as they resolve a doubt, To give an advice or to carry out a transaction ends as soon as the client requests it. However, there are services that take a little longer, those that involve the credit line take more time to generate a response because in the process you have to study the documents, verifying their origin, validity and authenticity in addition to carrying out financial studies and applying the controls required by the Bank and supervised by the Financial Superintendency when approving or rejecting any credit. Clients, both for the offices and for the Bank, are segmented into two categories which have their own categorization, the first segment is focused on natural persons. In this segment you can find four categories, which differ depending on the income of each person the first category corresponds to the inclusion clients, the second to the classic customers, the third to the Premium clients and the fourth correspond to the Premium Plus customers. The second segment is focused on legal persons.
Similarly, we find five categories, this time queueing system software differentiated according to the sales level of each company the first category corresponds to microfinance, the second to the classical SME, the third corresponds to a premium SME, the fourth to the business sector and the fifth corresponds to the corporate sector. The infrastructure of the offices is standard, which means that an office in Bogota should be seen the same as Medellin, Cali or Cartage. Elements such as ribbons, totems, tables, among others they are the same as the facade and the colors of the walls and floors. They are equipped with a computer for the director, assistant director, cashiers, advisory and informants. Most of the offices have two floors, in the first the attention is made to the public and in the second there is a cafeteria where the employees can have lunch and take their rest.
In addition to the cafeteria, in the second queueing system simulation floor generally, the inventory of materials mentioned in the inputs is handled. The technological support of the offices is wide since it has several applications that allow the efficient development of the offered services. For example, Steel is used to handle the complaints and claims of customers, BankVision and Said to support authentication and customer consultation issues, Direct Exchange and Remittances as software to support the cashier operation, among others. But there is an application that is established as the heart of the offices, because it allows to perform all the transactions offered for the Bank s products, its name is CIM Channels Interaction Manager and it is defined as an operative application that allows to Franz online with the client s products in the boxes, feeding on all the existing information systems in the Bank. Its operation consists of three phases, the first is administrative and is responsible for making a profiling of the person using the application depending on their position and the type of office, the second phase is related to the transaction process in general verifying the client, checking the products you own and recording queueing system simulation amounts of money, dates, etc.
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The third phase corresponds to the support queueing system software in the exchange made by the tellers at the end of the day, since it allows seeing initial, final, income and expenditure balances. The human talent used for the operation of the offices is the following The direct manager of the performance of the office is the Director, who in turn is the commercial leader. Assistant director is the administrative leader and ensures that it works correctly, controlling the care process, attending to his direct operations in the office and ensuring a safe, friendly and reliable environment for the staff that works here advisers, informants and cashiers.