Customer Support Team Member

Full-Time Position in Tel Aviv

We're looking for a helpful, kind, savvy & passionate people person

Smore is the world's most intuitive newsletter creation tool. Millions of people across the globe use Smore to create better newsletters, and we've built a fast-growing business, devoted to empowering our customers. We're currently moving into new verticals, and creating a whole new product that uses the latest and greatest tech.

We are looking to hire a customer support team member who will be dedicated to providing Smore users with a positive and efficient customer service experience.


Requirements:

  • 1+ years in a customer-facing position in a hi-tech company
  • American or British English speaker. Must be able to write in English at native level as we currently handle all support requests through email
  • Passionately committed to providing the highest level of customer service to users with kindness, grace, and a helpful, positive attitude -- willingness to go above and beyond for people
  • Technical savvy with the ability to learn new backend and payment management systems quickly
  • Ability to understand, investigate, and articulate any potential bugs in the system or issues that users are having and solve them efficiently
  • High level of attention to detail to ensure that each customer's needs are met
  • Ability to work independently


Job Description:


You’ll be joining our Customer Support team and fielding email support tickets that come in from users on a daily basis. These tickets are typically related to technical and billing/account questions. As the eyes and ears of our users, you will be responsible for proactively sharing any issues or bugs with the rest of the team so that they can be solved quickly.

As you become more comfortable with the platform and understand the technical ins-and-outs, you will help write content for our FAQ pages, building up the Smore support library on the website.

So What's the Deal?

  • We are an established startup company with millions of users and a steady (and growing) revenue stream.
  • We are dedicated to our work but believe in efficiency, not long hours. We are also flexible as needed and are committed to being family friendly.
  • We are a small company and we all brainstorm and work together, regardless of rank or seniority.
  • We are a startup company, so things change fast. You'll need to keep up and be adaptive.
  • At Smore, everyone has product input and is expected to care about the product's quality. Our mission is to delight our customers.

Top 6 reasons to work at Smore:

How To Apply

Send an email to jobs@smore.com with your first name + position you are applying to in the subject line of the email.


Include your resume and short description yourself and why you think you'd be a good fit for the position.


Good luck!! :)


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