Support System Highlights

May 30th, 2016

About this newsletter

Hi All,


You can find below some more details on recent changes to support system.

The new design is still in the works, but will be done soon :)


Features:


  • Rider "VIP" status in support
  • Exclude / Include driver from in-car onboarding campaign
  • Show blocked status for rider's payment method
  • Unified search in driver profile
  • Change surge multiplier to percentage
  • Create an invite
  • Additional ride information for level 2 support
  • Seperate permissions for driver and rider refund


+ Plenty of bug fixes



Cheers,

Nimrod

Rider "VIP" status in support

You are now able to tag certain riders as VIP in support. it will show up in the header section below the image so you can give the required TLC for those special riders.


Settings can be controlled in activity tab of rider profile.

Big image

Exclude / Include driver from in-car onboarding campaign

You can control the settings for in-car onboarding per driver. This is the settings that determines if a driver's device will display "get X percent off your next ride"


Please note, these settings only control Juno's side. A driver can choose to opt out of the campaign on their device.


Changes are made in "Referrals" section of payments tab of driver profile.

Show blocked status for rider's payment method

Rider's credit card information in support will now display if the card is blocked by Stripe or not
Big image

Unified search in driver profile

We're experimenting with a new feature, now available in driver profile.

You can freely search from one line:


  • First Name
  • Last Name
  • Email
  • Phone
  • Car Plate #



How's it working for you? let us know!

Once we finish testing out the feature and collecting feedback, we'll introduce changes to rider search as well.

Change surge multiplier to percentage

Small but important change. In ride profile, surge is now displayed in percentage instead of multiplier (1.X)

Create an invite

Invites tab now allows you to invite riders to our beta.

Just head over to "Invite" Tab and click create an invite


Enter the rider's phone number and choose whether to activate it or not.

That's it!

Additional ride information for level 2 support

A little more technical data on each ride, available with specific permission to level 2:



  • Pickup / Dropoff coordinates
  • Unix timestamp on hover

Seperate permissions for driver and rider refund

Additional permissions allow us to control whether users can refund rider, driver or both

Bug Fixes

  • Fixed an issue that casued documents to look blurry on upload
  • Sometimes documents previews were displaying too large, that's fixed.
  • Fixed cannot open driver agreement (ENVELOPE_DOES_NOT_EXIST) error
  • Fixed an issues that caused surge percentage to sometimes display incorrectly
  • Bunch more technical bugs fixed, that will make your lives easier :)