TECHNIQUES FOR RESOLVING CONFLICTS

CARLOS SANCHEZ

CONTROL YOUR ANGER!

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USE EFFECTIVE COMMUNICATION SKILLS.TALK IT OVER.

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LISTEN.

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STICK TO THE CONFLICT AT HAND.DO NOT DISCUSS PAST ISSUES.

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ATTACK THE PROBLEM, NOT THE PERSON.

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NEGOTIATE A SOLUTION.

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COMPROMISE.EVERYONE GIVES IN A LITTLE; ALL ARE SATISFIED WITH THE OUTCOME.

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