Interviews, Resumes, Cover Letters

Best Practices

Your Virtual First Impression

Have a professional email address, a well-articulated and professional voice mail greeting, and, if you have a web page, an easy-to-remember and professional web address.


Be careful with Facebook and Twitter posts and status updates

Your Work Experience

When thinking about job experience and skills gained from that experience convey

"What I did, What I learned, How I will use it" in the listing of those responsibilities.


Brag! If you had perfect attendance, were an employee of the month, or received some other special recognition on the job, list it. Employers are looking for who stands out. If you stood out at your last job, tell it.


Brag some more! If you did an exceptional job with a task, tell it. If your cash drawer was always accurate or you had a great customer following, this is an example that you work to achieve - you stood out. Employers want employees who stand out and like to see proof!


Volunteer work is acceptable, and many times beneficial, to list as work experience on a resume.

Your Lasting Written Impression

Your resume says quite a bit about you. It should have no errors in spelling or grammar. If it does it says you are not really interested in being the best. Who wants to hire mediocrity?


Have someone else look over your resume and give you feedback at least twice.

Use high quality paper. Matching envelopes or covers are a really nice touch.

Your Chance to Make an Impression

You want to make a positive lasting impression during a job interview. You don't want to do or wear anything that distracts the interviewer or leaves a negative impression.


Job Interview Tips


Introduce yourself with eye contact and a firm handshake.


Beware of the chair! If the chair you are given rolls, rocks, or moves, be aware that you don't nervously roll or rock it.


Don't chew gum during an interview.


Wear conservative clothing and jewelry.


Keep your feet flat on the floor. This will keep you from tapping or bouncing out of nervousness.

Karen Welch

An instructor of Administrative Office Technology at the Tennessee College of Applied Technology at Jackson.