Having trouble with your laptop?

Follow these steps before you visit the TSO

Won't log on?

First of all, different errors mean different things. The first thing you should do is restart the laptop, as this may fix the problem. If restarting doesn't help, try checking to see if the wifi is on. You do this by pressing Fn+F5 on all devices except the green ones (just press F9).



The following errors mean that your device needs to be pooled and reallocated (and you might lose your work):


  • "User Profile could not be loaded”
  • “User profile failed the logon”
  • "The login method you are using is not available on this workstation"



These errors mean that your device needs to be reimaged:


  • "Windows could not connect to the system event notification service service. Please consult your System Administrator.”
  • “An attempt was made to logon, but the network logon service was not started”
  • Any message mentioning Trust Relationships
  • Device only displays Administrator and Guest logins.



The following problems are easy to fix:


  • No Logon servers - This just means the device couldn't log on properly. Plug in a blue Ethernet cable and try logging on with @DETNSW. Once it says Welcome, you can remove the cable (but plug it back in where it belongs).
  • Incorrect username and/or password - Try retyping your username and password in again. If it's still incorrect, go to a desktop computer and try getting onto the internet. If that works, follow the instructions for "No logon servers". If not, your password needs to be changed.