April 2020

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WINNER WINNER!! Congratulations, Dustin Chavis!

The River Region Apartment Association would like to congratulate one of our own on his recent accomplishment of receiving a scholarship to NAA's Apartmentalize Conference. Dustin Chavis was selected as one of the National Apartment Association's 20 in Their Twenties!!

NAA’s 20 in Their Twenties celebrates the best and brightest in the rental housing industry. They are individuals who are 29 years or younger that have made great professional achievements in their career and have the potential to go far. Winners of this scholarship will receive complimentary airfare, lodging, and full conference registration for Apartmentalize 2020, June 17-19 at the Boston Convention and Exhibition Center (BCEC) in Boston, Massachusetts.

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With more than 60 years of experience in the business, Ferguson Facilities Supply is one of the nation’s top providers of maintenance, repair and operations products. Thanks to our coast-to-coast supply chain, vast inventory and personalized service, we’re able to deliver the expertise and solutions our customers need, when they need it.

Our associates provide expert advice and a range of products and services our customers want to improve their maintenance, renovation and construction projects. We have more than 1,400 locations across the country including a distribution center located in Fort Payne, Alabama.

Providing world-class customer service is our cultural belief that is demonstrated every day through our expansive product selection backed by our knowledgeable associates.

Distributors of:

· Maintenance, repair and operations (MRO) products

· Commercial and residential plumbing supplies

· Pipe, valves, and fittings (PVF)

· Heating and cooling equipment (HVAC)

· Waterworks

· Industrial and mechanical products

· Fire protection products

· Kitchen, bath, lighting, and appliances

· Tools and safety equipment

Contact details

Deven Hawkins





Friday, April 24th, 11:30am

This is an online event.

You are invited to a Zoom meeting with Mark Howell of Creative Concepts and Audra Lamoon from Live Wire .

When: Apr 24, 2020 11:30 PM Central Time


  • When the customer truly engages in your virtual tour!
  • What's changing and how? What new services & skills will emerge?
  • Promoting community businesses
  • What we do now defines our products for the future
  • Staying POSITIVE!

Register in advance for this meeting at:


After registering, you will receive a confirmation email containing information about joining the meeting.

Free Webinars Available for NAA Click & Lease Users

Dear NAA Click & Lease User,

As a user of the NAA Click & Lease program, NAA has produced free* webinars for your use covering best practices for utilizing the NAA leasing forms.

These legal webinars are meant to serve as general information regarding legislative updates and frequently asked questions as related to the NAA Click & Lease forms.

As always, we recommend that you and your local legal counsel review all operation procedures and lease forms as the information provided in this webinar is not to be considered legal advice and should not be treated as such.

Alabama webinar presented by Greggory Deitsch and David Chastain

*Only current users of the NAA Click & Lease program are able to access these webinars. All available webinars can be located here (note: login credentials required).

Mark your calendars for a PART 2 of the Alabama COVID-19 Legal Webinar!

Thursday, April 30th from 1:30 - 3:00 PM.

Please forward any questions that you would like answered or for our counsel to review during the webinar to Katie at rraa1972@gmail.com.

I'll accept questions and inquiries from April 15th – April 19th.

After we've reviewed the questions, we will send out the webinar registration information.

Recorded Legal Review Webinar on COVID-19

If you couldn't make last week's Legal Review Webinar on COVID-19 and the Cares Act you can find the recording here.


Online CPO and Test-Mark your calendars!

If you signed up for the online CPO course and test with HD Supply mark your calendars!

-April 22nd to receive online codes to start the online portion and the webinar

-May 5th for the test!


NAA and IREM, in partnership with CEL & Associates, Inc., are conducting a brief monthly survey of apartment owners and operators in an effort to collect data on the impact of COVID-19 to the rental housing industry. The results will be used in advocacy efforts to inform and educate policy makers.
➡Fill out survey: http://ow.ly/3HKD50zeaiU

Survey must be completed by Friday, April 17 at 5 p.m. PST. If you received an invitation directly from NAA and/or IREM to participate, please use the link in that email.

NAA Advocate 2020

2020 Lobby Day Issues

This year's legislative priorities centered around housing affordability and making real progress on increasing supply and preventing adverse policies from taking hold. The following are the issues we discussed with Congress:

  • Yes in My Backyard (YIMBY) Act (S. 1919/H.R. 4351): bipartisan legislation in the House and Senate encourages the elimination of discriminatory land use policies and removal of barriers that prevent needed housing from being built. NOTE: On March 2, The U.S. House passed H.R. 4351! We will ask Advocate participants to ask for support of S. 1919 in the Senate and add an ask on an Infrastructure bill to their House visits.
  • Infrastructure-Build More Housing Near Transit Act (H.R. 4307): bipartisan legislation would ensure that housing is a higher priority in federally funded transit projects.
  • Section 8 Reform: streamlining the program to enable more owners and operators to provide more homes to individuals who qualify for vouchers.
  • Evictions: work to provide meaningful assistance to residents who need it, while avoiding burdensome new requirements.

This year was definitely a different atmosphere with Covid-19 (Coronavirus) being a topic of discussion and distraction while we were meeting on Capitol Hill. The group, pictured below, representing Alabama were able to meet with Senator Doug Jones's office, Senator Richard Shelby's office, Rep. Terri Sewell's office, Rep. Martha Roby, Rep. Mo Brooks, Rep. Gary Palmer's office, Rep. Robert Aderholt's office, Rep. Mike Roger's office, and Rep. Bradley Byrne's office. We had a very successful NAA Lobby Day!

As an added bonus we had a few fun surprises this year! United States Secretary of Housing and Urban Development, Dr. Ben Carson, opened the NAA Board of Directors meeting. Please take a look at the article about his speech in the April 2020 edition of NAA Units Magazine. Also, a few of our lucky members got a photo opportunity with Patrick Dempsey! Please enjoy some pictures from our trip to Washington, D.C. advocating for you!

Hacthing Hope

Local Hero SPIT ON while trying to protect and serve, horrifying. All of us at Hatching Hope are working tirelessly to care for the first responders in our areas. It's an honor to help provide some protection during this crisis to the incredible heroes at the Prattville Police Department.Every day, first responders in every community put their safety on the line for our benefit. They run into dangerous situations, so we don’t have to, sometimes risking their lives in the process. COVID-19 pushes their role to a whole different level of protection. Please give them a comment for their incredible bravery, and the sacrifices that they are making each and every day to keep us safe! Big thanks to Angie Hubbard Ingram for arranging this special delivery! And special thanks to our friends at Matthew 25 Ministries, and RiverRegion ApartmentAssociation for their support! Together We Can! HatchingHopeCares.org
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NAA Update: 4/7/2020

Dear NAA Members,

Today, the National Apartment Association (NAA) and the National Multifamily Housing Council (NMHC) sent a letter to Congressional leadership urging additional direct and temporary assistance for America’s rental housing residents, owners and operators. Measures we are seeking include:

  • Creating a direct, emergency assistance fund for rent payments;
  • Expanding the availability of mortgage forbearance and aligning with renter protection requirements;
  • Providing greater access to financial assistance and credit for property owners and mortgage servicers;
  • Clarifying housing provider and resident responsibilities under the Coronavirus Aid, Relief, and Economic Security Act’s (CARES Act) standalone eviction moratorium;
  • Making clear that residents must prove they are experiencing COVID-19 related financial hardship to benefit from eviction protections; and
  • Ensuring that the unique needs of the rental housing industry are met under the SBA Paycheck Protection Program.

NAA members can learn more about these measures and the critical relief they will bring to our industry here, and in our joint statement with NMHC.

As we continue to work with lawmakers on Capitol Hill, please be on the lookout later this week for an industry-wide advocacy campaign that will harness the voices of tens of thousands of members of NAA and our affiliates.

Our industry’s role is more critical than ever as 40 million Americans shelter in their apartment homes. With rental housing providers on the front lines of this crisis, the impending challenges that the industry faces are amplified. The viability of apartment communities and the nation’s housing stock is at risk and we need direct, federal relief in Congress’ next COVID-19 package.

We will continue to update you as the next phase of legislation takes shape. Please remember to check our frequently updated COVID-19 Guidance page for new information and resources.

Stay safe and healthy,

Robert Pinnegar, CAE
President and CEO

National Apartment Association
4300 Wilson Blvd., Ste. 800, Arlington, VA 22203
rpinnegar@naahq.org | www.naahq.org

NAA and NMHC Release: 4/9/2020

The National Apartment Association (NAA) and the National Multifamily Housing Council (NMHC) today released the following statement:

This week, the National Apartment Association (NAA) and the Multifamily Housing Council (NMHC) sent a letter to the Small Business Administration (SBA) and U.S. Department of the Treasury urging them to expeditiously amend the SBA’s Interim Final Rule, Business Loan Program Temporary Changes; Paycheck Protection Program, to enable multifamily businesses to participate in the Paycheck Protection Program.

“The apartment industry is a cornerstone of the national economy, housing 40 million Americans and supporting 17.5 million jobs,” said Robert Pinnegar, NAA President and CEO. “Like many of our residents, the entire industry is facing extreme economic hardship. Apartment owners and operators must qualify for relief under the Paycheck Protection Program. Until Treasury and the SBA correct this imbalance, the housing and employment of a combined 57.5 million Americans is in jeopardy.”

Read the full statement here. A webinar further explaining the Payment Protection Program, addressing common questions and exploring its implications for rental housing owners and operators is also available here.

NAA Urges Rent Payments, Additional Relief Measures Amid COVID-19

The National Apartment Association (NAA) released the following statement on rent payments amid COVID-19:

Today brings uncertainty for the entire rental housing industry as rent and mortgage payments loom large. Many residents will not be able to make their rental payments – through no fault of their own – which, in turn, will have devastating implications for apartment owners and operators. To minimize the damage, NAA is urging those of our nation’s 40 million renters who’ve been financially unaffected by COVID-19 to make their rent payments in full and on time. Paying rent ultimately keeps people in their homes by ensuring housing providers can meet their own financial obligations and keep the entire apartment community afloat in these troubling times. Rent payments also allow us to keep properties staffed and actively managed to protect our residents from exposure to COVID-19 as a growing number of Americans fall under stay-at-home orders. We stand with our residents, developers, owners and operators as we navigate these challenging times, and encourage flexibility as we continue to work with policymakers and industry leaders to ensure apartment community needs are met.

RRAA Tips and Tricks!


We want to hear from you!

Do you have some great tips on how your company and staff have made modifications to your normal business routine?

How are you handling maintenance calls?

Are you showing units via virtual tour, video, Facetime?

What feedback are you getting from your residents?

Please email Katie at rraa1972@gmail.com with your tips!


Please check out our Facebook Page for any updates on NAA Webinars and our Supplier Webinars! We want to make sure to keep you connected with these amazing educational opportunities!


4/16/2020 – Laundry Appliance Repair – Michael Olvera


4/16/2020 - Air Conditioning Refrigerant Services – Chad Peck


4/17/2020 – Preventative Maintenance Multi-Family – Chad Peck


4/17/2020 - Preventative Maintenance Hospitality – Alyn Bailey


4/20/2020 – EPA Section 608 Core & Type I Review – Michael Olvera


4/20/2020 – EPA Section 608 Type II & III Review – Chad Peck


4/20/2020 – Shop Organization – Alyn Bailey


4/21/2020 – Swimming Pool Maintenance – Michael Olvera


4/21/2020 – Plumbing Fundamentals – Alyn Bailey


4/22/2020 – Meters and Troubleshooting – Chad Peck


4/22/2020 – Plumbing Fundamentals – Alyn Bailey


4/23/2020 – Swimming Pool Maintenance – Michael Olvera


4/23/2020 – Meters and Troubleshooting – Chad Peck


4/24/2020 – PTAC – Michael Olvera


4/27/2020 – EPA Section 608 Core & Type I Review – Michael Olvera


4/27/2020 – EPA Section 608 Type II & Type III Review – Chad Peck


4/27/2020 – Shop Organization – Alyn Bailey


4/28/2020 – Kitchen Appliance Repair – Michael Olvera


4/28/2020 – MRO and the Look Ahead – Alyn Bailey


4/29/2020 – R-410a and other Refrigerants – Chad Peck


4/29/2020 – MRO and The Look Ahead – Alyn Bailey


4/30/2020 – Laundry Appliance Repair – Michael Olvera


4/30/2020 – R-410a and other Refrigerants – Chad Peck




Attorney Andrea Hatchcock has joined Darby Law Firm, expanding the services available to our clients. In addition to managing the non-eviction collection cases, she will handle RRAA member employee needs for uncontested divorces, personal injury and accident cases, misdemeanor charges, and simple wills. Please spread the word to your entire staff. These services are limited to employees of association members.


2020 RRAA Gold Sponsors

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2020 RRAA Leadership

Association Director

Katie Suchocki


Executive Officers:

Samantha Lord, Barrington Place at Somerset

President Elect

Angela Tucker, Sturbridge Commons

Past President

Jeff Davis, Hunt Properties



Courtney Lowry, Addison Park


Brandy Hitson, Apartments.com

Eddie Gillenwater, Arbour Valley

Board Members:

Rochelle Crawford, Bristol Downs

Brenda McDonald, Saddleback Ridge


Lesley Traver, LMS


Joe Johnson, Hunt Properties


Kevin Kiser, Ferguson


Angie Ingram, Angie Ingram, Attorney at Law, LLC

Brett Wallace, Carol's Carpet


Cori Byrd, Rentpath