DISNEY EFFECT

LAUREN LEITCH

DISNEY WORLD CAST MEMBERS

Rules

    • Cast Members Must Sign Autographs Like Their Characters

    • Cast Members Can’t Expose What Character They Play or What Their Jobs Entail On Social Media

    • Cast Members Can’t Answer a Question With “I Don’t Know”

    • Cast Members Can’t Discuss any Brands or Characters that are Outside of the Disney Realm.

    • All Cast Members Pick Up Trash No Matter What They Do

    • No Chewing Gum

    • No Cell Phones

    • No Frowning

    • No Bad Posture

    • No Smoking

    • No Eating

    • Cast Members Must Gracefully Pick Up Trash

    • Don't Point With One Finger, It Is Considered Rude In Some Cultures

    • Never Break Character

Ways Cast Members Can Get Fired

  • Frowning

  • Texting

  • Posting About Job On Social Media

  • Frowning

  • Not Picking Up Trash

Dress Code For Male Cast

  • Intentional body alteration or modification is prohibited.

  • The frames and lenses of both prescription eyeglasses and sunglasses must be a conservative color. Eyeglasses and sunglasses should not detract from the costume or contradict the theme of the show.

  • Hair must be neatly cut on the back and sides so that it does not extend beyond or cover any part of the ears or the shirt collar.

  • A shaved head is permitted, as well as a very short military-style cut. Shaving of the eyebrows is not permitted.

  • Conservative braided hairstyles for men without beads are permitted.

  • Hair products may be used to create a soft, natural hairstyle within these guidelines.

  • Artificial hair is permitted if it looks natural.

  • If the hair color is changed, it must be natural looking and well-maintained. Subtle highlighting or frosting is permitted, as long as it creates a uniform look over the whole head.

  • A fully grown in, well-maintained mustache, beard, or goatee is permitted.

  • Facial hair must be neatly trimmed. Extreme styles are prohibited.

  • All facial hair must create an overall neat, polished and professional look.

  • Shaping the mustache or beard to a particular style is not permitted. Mustaches (without lower facial hair) must not extend onto or over the upper lip and must extend to the corners of the mouth, but not beyond or below the corners.

  • Clean, presentable fingernails are a must. Fingernails should not extend beyond the tip of the finger.

Dress Code For Female Cast

  • Hair should be neatly combed and arranged in a classic, easy-to-maintain style. Extreme styles are not permitted

  • Hair below shoulder length should be confined if it falls forward over the face while working.

  • Conservative braided hairstyles without beads are permitted.

  • Hair products may be used to create a soft, natural hairstyle within these guidelines.

  • Shaving of the head or any portion of the head or eyebrows is not permitted.

  • Artificial hair is permitted if it looks natural and meets all of the above requirements.

  • If the hair color is changed, it must be natural looking and well-maintained. Subtle highlighting or frosting is permitted, as long as it creates a uniform look over the whole head and meets all of the previously listed guidelines.

  • If makeup is worn, it should be applied in a blended manner and in appropriate, neutral colors.

  • Fingernails should be clean. Fingernails should not exceed one-fourth of an inch (approximately 6 mm) beyond the fingertip.

How Does The Cast Interact With Guests

http://www.kennythepirate.com/disney-world-character-schedules/character-interaction-ideas/

There are certain things guests can say to cast members to make them do things. Next time you go, ask Belle for a book recommendation. Also, ask Anna and Elsa if they want to build a snowman. Just for the record, if you yell that Andy is coming to the toys at Disney World, they will do nothing. That was an internet myth.

SERVICE AT DISNEY WORLD...KEY ELEMENTS. ALL QUOTES ARE BY WALT DISNEY

“You Don’t Build It For Yourself. You Know What The People Want And You Build It For Them.”

Learn who your customers are and understand what they've come to expect from you. When you truly listen to your customers, they let you know what they want and how you can provide good service. Make sure you're evaluating your setting or process from the customer's perspective.

"Do what you do so well that they will want to see it again and bring their friends."

We've all heard this before: you never get a second chance to make a first impression. Disney's cast members are taught to anticipate the needs of the park's guests. If a cast member sees a family confused about where to go first, they'll approach and offer suggestions or directions. The cast members have to understand the question from the customer's perspective.

"Do your best work – then try to trump it."

Set up a structure to meet your customer’s expectations, and then exceed them by paying close attention to every detail of the delivery of your products and services.

"The way to get started is to quit talking and begin doing."

Go out and implement! Start practicing what you've put in place, ask for feedback, measure and then make adjustments.

DISNEY AND MY LIFE

For as long as I can remember Disney has provided role models that I aspire to be like...in the form of princesses. I want the kindness of Belle, the beauty of Snow White, the happiness of Tiana. Disney films also remind me that no life is a true fairytale. No matter how life gets, it will never be perfect. Walt Disney uses the Disney Effect to show me and anyone else that watches his movies that life may seem like a fairytale, you can have fairy tale experiences, but nobody's life will be perfect. Mr. Disney doesn't blow smoke up people's butts, he doesn't sugarcoat things, he doesn't make everything seem perfect in his movies. It has really taught me a lot.