Learn the who, the what, and the how!
What is intercultural communication?
Intercultural communication is a form of global communication. It is used to describe the wide range of communication problems that naturally appear within an organization made up of individuals from different religious, social, ethnic, and educational backgrounds. Intercultural communication is sometimes used synonymously with cross-cultural communication. In this sense it seeks to understand how people from different countries and cultures act, communicate and perceive the world around them.
Describe what has happened without judging
Interpret what the behaviour or action means, or what influences it
Evaluate the behaviour – polite, friendly, direct, etc.