ITIL Foundation Certification

In association with Rainbow

Gain a qualification and an end-to-end view of IT and its integration with business strategy

  • Learn a set of practices for IT service management (ITSM) that focus on aligning IT services with the needs of business
  • Describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency.
  • It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.



The course provides an end-to-end view of IT and its integration with business strategy:


-Service Management as a Practice

- The Service Lifecycle

- Key Principles and Models

- Generic Concepts

- Processes

- Roles

- Functions

- Technology and Architecture

- ITIL Qualification Scheme



The course is comprised of lecture sessions, hands on exercises which reinforce the

knowledge gained and practice examinations. The course culminates in a one-hour multiple choice examination. Upon successful completion of the course you will receive ITIL Foundation certification.


What: ITIL Foundation Certification

Start: 13th May 9:00-5:30

End: 15th May 9:00-5:30

Where: GES Training Room



Selection Criteria: Spaces on this course are available. We will be reaching out to account leads and coaches to nominate individuals across the business to attend this training. Should you have a strong desire to attend we suggest you have a conversation with your coach. We will be sending an invite to those nominated in the next couple of weeks.