2.09 Steps of The Selling Process
By Krista Brogdon
2. Determine Needs
You can determine a customer's needs by observing, listening, or even questioning with open ended questions
3. Present the Product
Never present more than three products at a time!
Show a medium-priced product first and make sure to highlight features and benefits.
5. Close the Sale
To close the sale, always be looking for buying signals. You can help customers make decisions.
6. Suggestion Selling
You can suggest other goods to enhance the original purchase by making recommendations such as cross selling (related merchandise) or up-selling (larger quantities at a lower price).