Refresh Your Skills at the LDC

Open enrollment for CAPS is available through September 4th

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One of the key functions of supervision is to develop a group culture that supports organizational values in the pursuit of work objectives.

New City Accreditation Program for Supervisors (CAPS) courses begin Tuesday, September 15, 2015 - Tuesday, February 2, 2016.

All participants must complete and submit the CAPS application in Citypointe. Managers will then register their employees through the TMS once their application has been approved by the LDC.

CAPS is our middle management multi-track program consisting of 18 sessions designed to assist supervisor competencies in managing various circumstances regarding employee workday considerations and performances. CAPS courses are held weekly every Thursday, from 8:30 a.m. to 4:30 p.m.

CAPS Commitment:

Requests for academic accommodations are to be made during the first week of the program, except for extenuating circumstances.

  • All courses in CAPS are mandatory for completion of the program.
  • We will permit those in current programs and provide exceptions related to Mayor calls, bereavement, or other tragedies that may impede attendance.

Click on the following link to register:

LDC Learning Events Calendar

The Learning and Development Center (LDC) offers comprehensive training solutions that significantly affect work performance and institutional outcomes, with new offerings that include Multi-generational Workforce, Conversational Intelligence and Workplace Communications. Understanding the importance of building and maintaining good relationships is a key role in the workplace and as a part of career success. This calendar of training courses will support individuals to develop their technical, leadership and business skills for improved business performance.

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Dealing with Difficult Situations

Upon completion of this course, participants should be able to understand their roles in keeping the workplace efficient and pleasant and be able to find the root causes of conflict.

Wednesday, Sept. 2nd, 8:30am-12:30pm

Instructor Led: Bonnie Sandberg

Price: $35.00

Manager Approval Required: Yes

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The LDC offers online courses for use by individuals that want to take courses at their convenience. Courses can be taken online at any time and on any computer system.

Our web-based training modules provide the same information as the instructor-led course offerings in a convenient form that you can take at your own pace right at your desk.

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Lean Six Sigma-Yellow Belt

Lean Six Sigma Yellow Belt professionals are valuable assets within an organization. This training covers an introduction to the terminology, tools, and methods of the Lean Six Sigma methodology for front-line staff/supervisors that will support improvement projects in their organization. This training uses online quizzes, workshops, and other virtual exercises to reinforce the tools and concepts taught in order to cultivate a strong foundation for the Lean Six Sigma methodology within your organization.

Upon completion of this course, participants will be able to:

  • Understand Lean Six Sigma terminology
  • Solve small problems
  • Recognize the importance of customers
  • Map processes
  • Identify causes
  • Develop solutions
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AP 3-21: Violence in the Workplace

The AP 3-21 Workplace Violence Policy was signed by the Mayor on September 5, 2014.

In this course you will learn to:

  • Define workplace violence and identify prohibited conduct
  • Increase awareness of behavior that frequently precedes acts of workplace violence
  • Report workplace violence
  • Encourage timely reporting of workplace violence
  • Respond appropriately to acts of workplace violence

All managers and supervisors will be required to complete training on this new policy.

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Family Medical Leave Act (FMLA)

This course focuses on the important requirements of the Family Medical Leave Act (FMLA). It benefits employees in understanding eligibility requirements that pertain to those who must be absent from work for family and medical reasons. The course provides significant information for employees to learn and comply with the FMLA requirements, therefore not exposing an organization to legal liability.
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Hazard Communication

"Exposure to hazardous chemicals is one of the most serious threats facing American workers today," said former U.S. Secretary of Labor Hilda Solis. This Hazard Communication training is designed to help all city employees provide effective training to employees who are exposed to hazardous chemicals, as required by the Occupational Safety and Health Administration's (OSHA) Hazard Communication Standard (HCS).