August Dresses Update
Monthly Review
QC Review
Update on 14823
After checking through 600+ restocks of this style we have finally separated the old style of this dress from the new style (restocks). 26 dresses were found that were the old style, so we have decided to proceed with the new style on the site. The dress has been re-photoed and will be launching back onto the site soon!
Vendor to Watch : Sunny Girl
I have noticed many quality issues recently with Sunny Girl. From odor to stains the quality has not been up to par. As one of our strategic vendors I feel we really need to focus on the quality of Sunny Girl's overall quality so we can give our customer's the best garments possible!
SUN3104091D1
Dress is running two sizes too small at bust. This issue is only present in the sizes large and extra large. When checking 20% of the inventory it was found to have a 100% defect rate for this specific issue.
SUN3130066B
Dress length is very short. The dresses do not meet the length requirements with the small measuring at
30.5, M at 31.5, L at 32 and the XL at 32.5 inches. When tried on a body it barely covers the model. The
models cannot lift their arms as they will be exposed as you can see in the picture below.
30.5, M at 31.5, L at 32 and the XL at 32.5 inches. When tried on a body it barely covers the model. The
models cannot lift their arms as they will be exposed as you can see in the picture below.
SUN3130102A
Odor is unbearable. Fit models could not try the dresses on due to the strong onion odor. Smell is heavy and apparent even while still in the bag. Vendor was not cooperative so Rikki and I had to deoderize all 140 dresses to get rid of the odor.
Freeway and Gemini Design Duplicates
Recently I was informed that a Freeway and Gemini dress was a copy of a Closet design that we already were selling on the site. In the coming month we should keep and eye out for this issue, not necessarily just from this vendor but from any vendor.
August Vendor Problems
↓ 12 from July
We saw a lower month with altogether deliveries. Hence the lower number of VPs. The biggest issue is the SS/OS. The majority are ones that could have been easily avoided had the vendor let us know ahead of time. The plan line could have been changed, and it could have been an easy fix.
64 Total
August Compliance
- There were 36 compliance issues logged by the Intake department this month.
- The biggest issue, by far, is Smart Sorting, but there were also a good deal of poly bag issues in this month’s list.
- The 4 biggest offenders on compliance are Ark & Co, Fun2Fun, Downeast Basics, and Double Zero.
NOTE: These numbers reflect ALL apparel, not just Dresses.
Good vs. Bad
Good
We received a dress from Lulumari which length was shorter than our standards. I reached out for a discount and to remind them of our standards in the vendor manual. I asked for $1.75 off per unit for this discrepancy. This was followed by a quick reply from Daniel Song saying that was he very sorry about the inconvenience and offered a $2.00 discount instead, because they really love working with our company. I have never received such a pleasant response from a vendor.
Bad
With little or not response from Hourglass Lilly, they are my choice of vendor that need to work on things. Four emails have been sent about a particular style, with absolutely no response. I have spoken with someone from Hourglass Lilly using that email address, so I am sure it is correct.
Returns Information
Meg Reinecker - Returns Representative
As promised, here is the new returns section of the monthly newsletter. Meg has done an awesome job compiling and sorting through and adding the important information. If there is anything you wish to see in next months newsletter do not hesitate to ask!
Top 3 Return Vendor Offenders
Out of the 1,365 returned items I've compiled (vendor, style number, size & comment) July-August, there were definitely a few stand-out vendors, as well as specific dresses, consistently being returned. Given the orders I accessed for this time period, Minuet, YA and O'Sher were the biggest repeat offenders.
I'm honored to have the opportunity to share this information with all of you, and please don't hesitate to reach out with any questions or feedback!
I'm honored to have the opportunity to share this information with all of you, and please don't hesitate to reach out with any questions or feedback!
Minuet
Other reasons include:
- Waist
- Arm holes/ sleeves
- No size fit
- Inaccurate sizing
- Unflattering
- Color different in photo
- Looks different in photo
- Fabric
YA
Other reasons include:
- Waist
- Inaccurate sizing
- Unflattering
- Looks different in photo
- Zipper
- Too expensive
O'Sher
Other reasons include:
- Waist
- Arm holes/ sleeves
- No size fit
- Unflattering
- Zipper
- Color different in photo
- Looks different in photo
- Odor
Top 3 Frequently Returned Dresses
Straight from our customers
Here is a letter that was included in a return from a customer.
Care ModStylists in Customer Care
Quality and fit issues from our customers
Vendor: Mata Traders
Shoulders are cut too big for the proportions
Style: An Apple a Day Trip Dress in Plus Size
Many poor reviews about the lining being cut too snug
Style: Southwest Fest Dress
Pattern is not aligned correctly in the constuction
Recurring customer requests
- longer dresses in the work attire category
- more dresses with pockets
- more muted color options
- more dresses with linings
Customer Quotes
How may we help you?
Dear ModCloth, I am an avid plus-sized fan of your website and styles. However, I have really struggled in the last two months to find a fabulous dress to wear to my cousin's wedding. I ordered and returned three boxes of disappointment, and finally had to settle for a not-very-mod but much-more-flattering lace Adrianna Papel dress from Nordstrom. I understand that you don't produce your own designs and purchase them from various designers, but I would still like to give feedback on fit. Some dresses, like the Toastess with the Mostess dress, are frustrating because even with sizing up per ModCloth directions, the dress is too tight in the hips and too loose in the bust. Like I said to my mom, the dress zipped, but it certainly didn't fit through the hips. Other dresses fit fine through bust and waist but because they were so short they puffed out at the hips, making me feel overlarge (ex. When the Night Comes dress). Additionally, when you constantly have to size up dresses that run small, you rather quickly run out of size options. I am a 2x, but have to frequently size up to 3x, and with dresses like Toastess with the Mostess, wanted to size up further for a much more flattering fit but couldn't because the size doesn't exist. I loved that dress so much that I was prepared to tailor the overlarge bust if the hips had fit. I don't know how much power you have to work with your designers to reform how plus size patterns are drafted and graded, but I thought I'd send feedback anyway. I really love ModCloth and if I could, I would buy all my clothes from you guys. I am desperately trying without much luck to be a loyal customer. This run of bad luck with dresses has really put a damper on my excitement, however, and to be frank, although Nordstrom's fashions are not as youthful or fabulous, they have figured out how to carry designers who can cut a great, flattering plus sized dress. Perhaps you can take a cue from some of the designers they carry. Thank you very much, Emily Schlenker
#TBT When we were young!
Meg Reinecker
Kate Anderson
Let us know your feedback!
Coming soon...
Introducing Elizabeth Farina, our new Dresses Category Fit Specialist!
Oh yes, you read that correct! We have added a new aspect into the growing Dresses category! Liz is very excited to be a part of this category! And we are happy to have her! She is already hard at work on what the Fit side of things should include. Welcome to the group Liz!