Friday Coffee Chat on Thursday!
Thursday December 24, 2015
Dot Dollars are coming next week! Some first steps to consider...
The last few days of 2015 and first ones of 2016 will surely be strong with DOT DOLLAR REDEMPTION ahead! I will be posting WORDS TO SAY, as well as FOLLOW-UP strategies and tips after the Christmas weekend.
Look out for tips on our Golden Gems Team Facebook page!
The key to a HIGH REDEMPTION rate. LOTS OF FOLLOW-UP, both generic and personalized!
I love these great ideas from Platinum Director Cindy Rhodehamel. If you haven't already done so, send thank you notes by email for customers that shopped with you during Dot Dollar earning period. WTS below
1. WTS for order follow up: Dear _________, Thank you for your Stella & Dot order! I hope you are enjoying your new sparkle. Your order also earned you $x Dot Dollars to redeem 12/29 - 1/5. Your code(s) will be emailed to you on the 29th and I will follow up to help you place your redemption order. Wishing you and your family a very Merry Christmas.
2 Read the FAQs on how, what and when customers redeem Dot Dollars so you know how to redeem and can help your customers.
The biggest/most common question is that customers do not realize that they need to have $50 in their cart to apply a $25 code (i.e. they are still spending $25 to get an additional $25 off) - sometimes, even when we are VERY clear, they may miss it, so be sure you are armed with POSITIVE energy and the ability to explain that this is a FABULOUS promotion which essentially lets them shop at half off
3- Log in to Stylist Lounge then head to REPORTS > DOT DOLLAR REPORT! Here is your personalized list of Dot Dollar earners! This is the first time that we have had a report that can be exported. Your download will include customer name, email, phone number, Dot Dollars earned, codes. This is HUGE and will help you immensely with tracking and customer reach out.
Have time this weekend? Consider sending a generic HEADS UP email that Dot Dollars are on the way!
Download the .CSV file and send a generic "heads-up, your Dot Dollars are on the way" email to all of your earners to receive between now and 12/28. Copy the email address column and put in a BCC email to all customers. WTS below
***Generic heads up email:
Thank you for shopping with me over the last 4 weeks! I appreciate you and thank you for supporting my business. Early next wek, you'll be receiving your Dot Dollars codes! Be sure to check your email on 12/29 to view your Dot Dollars code(s). Dot Dollars are $25 off every $50 you spend, which means you'll be able to shop at HALF OFF!! Yep, for every $50 that you place in your Stella & Dot shopping cart between 12/29 - 1/5, you'll be able to redeem $25 Dot Dollars! Sparkle high five.
Let's get you all your wish list items and those pieces that you've had your eyes on, because YOU DESERVE IT! I can't wait to see what you pick out! We've added some new items to our sale list, so be sure to check those out too. Head over to (insert your PWS) to start picking out your Dot Dollar items! You'll be hearing from me by email and phone during the redemption period, because friends don't let friends miss out on style for a steal!
Wishing you and your family a very merry!
New Stylist Training call!
Recent recorded calls/webinars:
Did you miss last night's weekly New Stylist Training call & Monday Motivation call?
That's okay!! Catch the recording here!!