Learn Winning Telephone Techniques

With Our Instructor-led Effective Telephone Skills course

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Effective Telephone Skills

Are your workplace telephone skills first rate? Do others complain about the way your employees answer the phone? Do you want your staff to be known for friendly and caring service, flexibility, and empathy? Do you want problem-solvers who listen well and are in control?


This course will help employees to:


  • Pay closer attention to telephone details
  • Work effectively with a wide variety of callers
  • Recognize that City of Houston employees are customers to each other
  • Recognize forbidden phrases and know how to avoid them
  • Apply good listening skills to determine customer needs


This course focuses on:


  • Answering promptly
  • Transferring calls
  • Providing customer service to internal callers
  • Handling difficult callers


Manager approval is required.

Effective Telephone Skills

Friday, Dec. 1st, 8:30am-12:30pm

4501 Leeland Street

Houston, TX

Instructor: Dawn Janis

Cost: $35