Dialing into the SCP


June 10, 2016

Lots of good stuff packed in this edition! Be sure to read all the way through :)

In this edition:
  • Spring Fundraising Stats
  • Leaderboard Update!
  • Congrats to our NEWEST Grads!
  • Day shifts available soon
  • SCP Voices: Tips to improve your calls
  • Invitation to Campus Town Hall


Stats as of June 9, 2016:

  • $8,372.11 raised
  • 88 pledges
  • $80.93 average pledge amount
  • 69.3% credit card rate


We are very excited to recognize your achievements! These weekly updates shine a light on our top achievers across four areas and are counted with a minimum of 2 pledges and a minimum 50% CC rate. Congratulations to the following Callers on a great week!

If you see your name on the Leaderboard, think of some good tips or strategies to share with your peers during Pre-Call next week!

These results reflect caller achievements between Friday, May 27 - Thursday, June 9.

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We are so proud of our very own team members for convocating this week! Huge congratulations on your incredible achievement - you are now official UCalgary alumni! We hope your convocation was a wonderful event, and made even more special since it is the 50th anniversary year! :)

Congratulations to our researchers Gerry, Jamie, and Raidah, our callers Lanny, Lorraine, Sonam and Leila, and last but definitely not least our supervisors Pooja and Anneke! You rocked the SCP's world with your talents and energy, now go forth and conquer the rest of the world! We know for sure that you will not be strangers around here as we look forward to chatting with you on the OTHER end of the line ;) ;)

Day Shifts Available Soon

In addition to regular calling, we have opened up 6 Day Calling Shifts starting Tuesday June 21. This will enable us to work through over 3,500 day calls currently being held in a separate calling pool. Each day shift will accommodate up to 3 callers and will run from 12:30 PM - 4:00 PM. The option to work during the evening will be available (similar set as Saturdays with a 1.5 hour break between shifts). While we cannot guarantee that everyone will be given all their preferred day shifts due to the limited number of spots available, we will ensure that any one who is interested will get an opportunity to sign up for at least one day call shift.

SCP Voices: Tips to Improve Your Calls

Have you ever wondered what you could say differently in your calls that might make a difference with a prospect? Here are a couple of insightful tips "from the trenches". We challenge you to try these on your next shift!

"Is this a good time to chat?" NOPE.

A little tip for ensuring you talk with more alumni and therefore have a higher chance of securing a pledge: don't ask them if they have some time to chat! This cuts you off from a lot of conversation as most alum will decline your offer. Instead, a suggestion would be to introduce yourself, explain your purpose (ex. I'm just calling for a few quick minutes to update our alumni demographics and let you know about a few exciting things on campus) and then dive right in (ex. So, Mr. Smith, I have your address here as...). This gets you right into a conversation, with contribution from alum. Guaranteed, any alumni who are actually busy will let you know right away and you can arranged for a Callback or code a Not Avail Tonight. :)


Connecting with alumni

I find it easy to connect with alumni by discussing their career paths. Many alumni like to share their experiences and will give good advice if you ask them.This approach makes the calls sound less scripted and more natural. This makes alumni more willing to talk with me.

Motwakil, pictured with his nephew Omar born on April 19!

Making the ask seem effortless

Your call rings twice and the alum picks up. You introduce yourself and state the reason you are calling. The alum confirms all details are still correct. You obtain a new email address. You share exciting updates about the university's 50th anniversary and ask questions about her career path (see what I did there?). You talk about how impact funds benefit students. You may pause and then ask if they would like to donate...no ask amount stated. No further attempt to combat the objection. Yikes.

One of the trickiest parts of a fundraising call is transitioning into the ASK. It doesn't often feel natural, but it can sound AWESOME with the right attitude, the right mindset and the right words to say leading up to it. At your next shift, I challenge you to do the following:

- SMILE. ASK the alum about their experience as a student. Or their memory of convocation.

- UPDATE them on specific developments related to their faculty or school

- TELL them about our 50th anniversary

- Then...SHARE one quick and fun fact about school that might relate to what they tell you (can be anything: cool course, cool research, cool prof, anything.)

- SHARE how proud you are to be a student here at this time

- TELL them how thankful you are as a student for the resources and funding opportunities available to you, and the groundbreaking research that will impact our communities.

- TELL them that because of alumni support from grads like them, these are all made possible.

Then say "So today we are reaching out to our grads to ask if you would be willing to make a gift of $150 to a fund that you strongly believe in". Follow with ask ladder as necessary.

I believe in you. Now, believe in yourself! - Shahla

Invitation to Campus Town Hall on June 24, 2016

A message from President Elizabeth Cannon

Please join your fellow students, faculty and staff at our next Campus Town Hall. Provost and Vice-President (Academic) Dru Marshall; Linda Dalgetty, vice-president (Finance and Services) and I will share information on the university’s budget, our current financial position, compensation transparency (the “sunshine” list), recent systems issues, and the opportunities and challenges we see ahead. We look forward to further dialogue with our entire campus community.

Campus Town Hall
Friday, June 24, 2016

1:00 – 2:30 p.m.

Murray Fraser Hall 162

The town hall will be live-streamed for those unable to attend in person. Visit www.ucalgary.ca/provost and sign in with your IT username and password to view the webcast from any location with internet access and to submit questions by email during the town hall.

Feedback? Comments? Suggestions?

We'd like to try and make this weekly communications work for you! What would you like to see in your End of Week email? Send your ideas to scp@ucalgary.ca!