CCNG Minnesota Community

Remote Agents, Multifunction Agents, Employee Contingency

Come join the discussion!

Augsburg Fortress will be our host as Contact Center Professionals gather to discuss topics vital to contact center and customer service operations. Connect - Interact - Share.

Please preregister to reserve your seat. Seating is limited! (Registration)

CCNG Roundtable Event

Wednesday, May 22nd, 8:30-11:30am

100 South 5th Street, Minneapolis, Minnesota

Augsburg Fortress is located in the Fifth Street Towers, Suite 600. Parking is available at the ramp to the north or on the corner of 4th and Marquette. Center is located close to the Nicollet Mall Light Rail stop.
8:15 am Registration/Early Networking
8:30 am Welcome and Introductions
8:45 am Host Site Best Practice Presentation by
Lisa Rotherham, Customer Care Manager
9:00 am Interactive Networking Discussions
  • Multifunction Agents
  • Leveraging Remote Agents
  • Employee Contingency Planning
11:15 am Call Center Site Tour
11:30 am Meeting Wrap-Up

Please preregister to reserve your seat!


CCNG is a Contact Center and Customer Service Professional Network where you can:
  • Connect with your peers
  • Interact through many channels
  • Share best practice expertise and experience

Contact Ginger Graber, Director Member Interaction at