Griffis Blessing LeaseStar Update

February 2016

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EXCITING NEWS

Lead2Lease Update

  • User presence notifications are now active in Lead2lease. This feature will display an alert on the screen of a guest card that is being simultaneously worked by another user. By keeping everyone on the same page, this feature will eliminate the possibility of overwriting a colleague's notes.


  • A release in late January resolved an issue where "text message" actions were not being synced to Lead2Lease from OneSite. Now a ‘Text Message’ action type from OneSite will be mapped as a ‘Phone’ action type within Lead2Lease.

Classified Enhancement

We are excited to announce Unit Availability Posting Schedules!

  • Posting Schedules can now be driven by a floorplan’s unit availability
  • This feature is enabled per property, but will not be enabled by default
  • For more details on how to enable this feature contact your LeaseStar Account Manager.

Client Portal Update

The RealPage Client Portal is always available for your use. It allows you to view your Portfolio, gain Support, submit a suggesstion in the Idea Exchange and view technical documents and product alerts. Please visit this link to the RealPage Client Portal to set up your account:

https://realpage.secure.force.com/cportal


RealPage has a new cancellations process that significantly enhances your visibility into the cancellation workflow after you submit it. You will now be able to see cancellation details at the product level including Billing cancellation and Product deactivations. You can also update your cancellation request directly in the portal to communicate any last minute changes to the Cancellations team. Here is your link learn more about the process:

https://na31.salesforce.com/articles/How_To/Cancellations-Modify-a-Submitted-Request

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SUPPORT OVERVIEW

Out of the 87 Support cases received in January, 13.79% were from LeaseStar. The majority of the cases were for RealPage Payments.
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SIGN UP FOR ONE OF OUR FREE WEBINARS BELOW OR VISIT THIS LINK FOR MORE EXCITING WEBINARS.

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