Mintzberg's Managerial Roles

Meg Mathison and Jenna Norris

Interpersonal Roles

Interpersonal roles in management require effective communication skills with colleagues and subordinates.

Figurehead Role

Managers play the figurehead role when they represent the company at various events.

Leader Role

Managers play leaders when they recognize company goals and work personally with employees to encourage the accomplishment of these goals.

Liaison Role

When managers spend time with people outside of their company and relay/exchange information, they are playing the liaison role.

Informational Roles

Informational roles require managers to gather information and share their findings with coworkers.

Monitor Role

Managers who play the monitor role are constantly seeking information from their environment and their social contacts.

Disseminator Role

Once managers gather information, they share it with other inside the company when they embody the disseminator.

Spokesperson Role

It is also important for managers to share information not only within their company, but also with outsiders.

Decisional Roles

Managers use gathered information in order to make smart decisions that benefit the company in the long run.

Entrepreneur Role

In order to change business practices, managers help themselves, their subordinates, and the company adapt in order to carry out these changes.

Disturbance Handler Role

Managers play the disturbance handler role when they address problems that require immediate attention within the business.

Resource Allocator Role

Since resources are limited, managers need to decide who gets what resources and how much they get.

Negotiator Role

Managers are negotiators when they negotiate schedules, projects, goals, outcomes, resources, and raises.
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