Parenting Virtual Learners

LEARNING COACHES

What is a Learning Coach?

A "Learning Coach" is a parent or other adult who is invested in the child. They will motivate and monitor the student as they complete daily work on assignments, projects, and participate in their virtual classrooms. This role will evolve with the teacher's guidances to match the your child's needs as they grow, learn new skills, and increase their independence.

Distance Learning Parent Tips and Tricks

Distance Learning Parent Tips and Tricks: Preparing Your Workspace
General Tech Supports

General information includes videos, guides, and presentation. (Canvas, Teams, and Aspen)

Tech Help (Troubleshooting)

Helpful hints for common problems (With Chromebooks)

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Chromebook Information (Updates and Removing Blocks)

We are very excited that the district has been able to provide each of our KCS students a Chromebook for the school year. It is our hope that students will find this to be a very useful tool for learning. We do have a couple of announcements that need your attention.


In order to get the best performance from your Chromebook, please do the following:


  • CHECK FOR UPDATES
    1. Click your account photo
    2. Click Settings
    3. Click Menu
    4. Under "Google Chrome OS", click Check for Updates
    5. If your Chromebook finds a software update, it will start to download automatically.​​​​​​​​​​​​​​

  • FINISH AN UPDATE
    1. When your Chromebook downloads a software update, near your account photo, look for the Update icon
    2. To finish the update, click Update
    3. Your Chromebook will restart.

If you are a customer of TDS (Farragut, Halls, Cedar Bluff areas):


This internet provider has certain features blocked. Please take the following steps to avoid problems with software applications:


  1. Login as the student on the Chromebook
  2. Click the time at the bottom right of the screen.
  3. Click Settings
  4. Click Network on the left
  5. Click Wi-fi
  6. Click the triangle that points to the right for your Wi-fi
  7. Open the Network tab (half way down the page)
  8. Change Name Servers from "Automatic name servers" to "Google name servers"
  9. NOTE: If you have two Wi-fi networks (for example, 2g and 5g) in your home, you may need to go through these steps for both.


And a reminder that if you are in the Virtual Learning program and still need technical assistance, please enter a support ticket at:


https://knoxschools.happyfox.com/new/