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Altitude Software Announces Global Strategic Alliance to Provide AlcatelLucent With Next Generation Customer Service Solutions

Alcatel-Lucent Enterprise Selects Altitude uCI Interaction
Management Suite to Power Dynamic Enterprises

Lisbon; Portugal; March 19th, 2013 – Altitude Software, a leader in unified customer
interaction solutions, today announced it has entered a global strategic alliance with
Alcatel-Lucent Enterprise to provide its next generation of customer service solutions
for the global market.

Altitude uCI™ (unified customer interaction) software suite will enable Alcatel-Lucent
to deliver unified interaction management solutions that are open, easy to run and that
can be delivered as a product or as a service. This next generation of customer
service solutions will be available through a powerful worldwide network of 2200
business partners that help more than 500,000 customers in 130 countries transform
the way they communicate.

Solutions will be available through 2200 Alcatel-Lucent business partners

“The global strategic alliance with Alcatel-Lucent will expand our product offering,
boost our sales and marketing strategy, expand our market reach, and strengthen our
ability to support organizations” said Mr. Gastão Taveira, Altitude Software CEO.
“Altitude Software has a great track record delivering outstanding business results in
thousands of contact centers that require agile software solutions to unify agent
desktop tools, achieve true multimedia blending and provide real time analytics for

State-of-the-art technology for dynamic contact centers

“Altitude Software state-of-the-art technology, scalable and flexible offer is a
tremendous value proposition for the next generation of customer service”
, stated Mr
Eric Penisson, Vice-president and General Manager Communications Business
Division, Alcatel-Lucent Enterprise. ”This strategic partnership re-inforces AlcatelLucent vision and strategy and will set the foundation of the OpenTouch Customer
Service Suite to deliver the elements of the continuous customer conversation
experience through any channel and media, on any device and with no compromise
on operational efficiency.”

The new Altitude uCI 8 solution is a robust, modular software suite that handles all
customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. Through 17 offices in four
continents and a strong partner network,
Altitude Software leverages existing
technology investments, adding value without disruption across a wide range of
situations with low total cost of ownership.

About Alcatel-Lucent (Euronext Paris and NYSE: ALU)

The long-trusted partner of service providers, enterprises and governments around the world,
Alcatel-Lucent is a leading innovator in the field of networking and communications technology,
products and services. The company is home to Bell Labs, one of the world's foremost
research centers, responsible for breakthroughs that have shaped the networking and
communications industry

Alcatel-Lucent innovations are regularly recognized by international institutions for their positive
impact on society. In 2012 and for the second year running, Alcatel-Lucent was named one of
the Thomson Reuters Top 100 Global Innovators, recognition for the company's continued
addition to its world-class patent portfolio, one of the largest in the telecom industry. AlcatelLucent has also been recognized for its sustainability performance. In 2012 the company was
ranked Technology Supersector Leader by the Dow Jones Sustainability Index. Through its
innovations, Alcatel-Lucent is making communications more sustainable, more affordable and
more accessible as we pursue our mission of Realizing the Potential of a Connected World

With operations throughout the world, Alcatel-Lucent is a local partner with global reach. The
Company achieved revenues of Euro 14.4 billion in 2012 and is incorporated in France and
headquartered in Paris

For more information, visit Alcatel-Lucent on:, read the latest
posts on the Alcatel-Lucent blog: and follow the Company
on Twitter: external link


About Altitude Software
Altitude Software ( is the leader of unified customer interaction solutions, managing
dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries,
Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has
won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real
time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in
accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice
portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +1 877 4744499 or
emailed to

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For More Information:

Carlos Taveira
Marketing Communications
Tel.: +351 214129800