Support Work In Social Care
By Naomi Bird
Training Package for Health and Social Care Work
The non-direct roles of care workers.
Non direct care workers:
- Office Staff/Receptionist - The role of office staff is to answering incoming calls and answer any enquires from the public. Manage post and emails, greet visitors and direct them to the correct area, and book transport for the residents.
- Maintenance Men - The role of a maintenance man is to repair or replace any broken items within the care home using hand and power tools. Perform daily routine checks on all equipment in the setting.
- Gardeners - The role of a gardener is to ensure that the grounds surrounding the setting is clean, cut down and safe for the residents to use.
- Caterers - The role of the setting caterers is to supply food for the residents and staff and to make sure that the food is cooked correctly and that the kitchen is cleaned to the health and safety food standards.
Interpersonal skills required for non-direct care workers.
The role of non-direct care workers in the operation of a team.
The role of non-direct care workers in maintaining health, safety and security in the social care environment.
Maintaining health in a care environment includes following hand washing procedures, maintaining high levels of cleanliness (personal, equipment and materials.) Using appropriate protective equipment. Maintaining safety in a caring environment; safe storage and disposal of of waste products for example putting needles in the designated yellow disposal boxes. Shredding confidential paperwork so that it can not be reassessed. Following the COSHH guidelines and storing away chemicals that are hazardous to health. Ensuring safety throughout the care setting monitoring callers such as delivery people and guests. Ensure all store room and out of bounds areas aren’t accessible for the service users. Entry and exit procedures are followed like signing in and out of the setting.