Support Work In Social Care

By Naomi Bird

Training Package for Health and Social Care Work

In this training package, you will learn about the roles within the health and social care sector and what it takes to work in this diverse industry.

The non-direct roles of care workers.

There are many roles both direct and non-direct. All roles within the sector are important, teamwork is how the social care sector works. For example in a care home setting the roles of office staff such as receptionist, administrator, maintenance men; gardeners, cleaners. Security staff, drivers and caterers. All play an important part in the day to day running of the setting,


Non direct care workers:

  • Office Staff/Receptionist - The role of office staff is to answering incoming calls and answer any enquires from the public. Manage post and emails, greet visitors and direct them to the correct area, and book transport for the residents.
  • Maintenance Men - The role of a maintenance man is to repair or replace any broken items within the care home using hand and power tools. Perform daily routine checks on all equipment in the setting.
  • Gardeners - The role of a gardener is to ensure that the grounds surrounding the setting is clean, cut down and safe for the residents to use.
  • Caterers - The role of the setting caterers is to supply food for the residents and staff and to make sure that the food is cooked correctly and that the kitchen is cleaned to the health and safety food standards.

Interpersonal skills required for non-direct care workers.

Interpersonal skills required for a non-direct care worker would include; verbal communication, good speaking skills, speaking in a clear loud voice with a neutral tone of voice. Keeping the use of jargon and slang around appropriate people. Non-verbal communication skills such as: body language and dress, personal appearance and presentation along with personal space. Application of care values; maintaining confidentiality, promoting equality and diversity. Promoting individual rights and beliefs.

The role of non-direct care workers in the operation of a team.

Team work is highly important within the health and social care sector, without cooperating and communicating with all staff members a setting wouldn’t run smoothly. Non-direct care workers help to provide a safe integrated service alongside the rest of the team. Although they do not administer direct care to the service users they still have to be aware of keeping confidentiality, reporting anything they feel goes against anyone's rights.

The role of non-direct care workers in maintaining health, safety and security in the social care environment.

Maintaining health in a care environment includes following hand washing procedures, maintaining high levels of cleanliness (personal, equipment and materials.) Using appropriate protective equipment. Maintaining safety in a caring environment; safe storage and disposal of of waste products for example putting needles in the designated yellow disposal boxes. Shredding confidential paperwork so that it can not be reassessed. Following the COSHH guidelines and storing away chemicals that are hazardous to health. Ensuring safety throughout the care setting monitoring callers such as delivery people and guests. Ensure all store room and out of bounds areas aren’t accessible for the service users. Entry and exit procedures are followed like signing in and out of the setting.


The importance of supervision and management in the development of non direct care workers.

Management is a very important aspect within the health and social care managers and supervisors provide support to both direct and non-direct care workers they also ensure that all training, legislation and policies are up to date. Having time for staff to reflect and assess their progression within the company is also important, and providing constructive feedback. Having a valued and respected manager improves and helps build working relationships with everyone