WCPS International Welcome Center
Pangborn Elementary School, 195 Pangborn Bvd, Hagerstown
When to refer families to the International Welcome Center
- If the family needs language support
- If families state on the enrollment form that a language other than English is spoken on two or more questions
- If a student is enrolling from a non-English speaking country
- If a student transfers from a Maryland county or another state with ESL, ESOL, EL, LEP or ELL in their record
EL Community Liaison Roles
- Providing pre-enrollment language and personalized support to families new to WCPS.
- Administering English Learner eligibility test and screening of student language strengths and needs (if needed)
- Developing an individualized EL Lau Plan
- Connecting families with resources from the school and the community
Sonia Vanegas | EL Community Liaison
"I hope to provide families with the assistance that I wish my parents would have had when my siblings and I were growing up. Every family should have access to information in their home language to be able to make relevant decisions about their child's education. Ultimately, I'd like to help new families excel in our schools and in our community."
Languages spoken: English, Spanish, and French
Birth country: El Salvador
Teaching experiences in education:
English Learner in Kindergarten through 12th grade; middle and high school Spanish and French
301-766-8288 or 68288 email@example.com
International Welcome Center (IWC),
Pangborn Elementary School
195 Pangborn Blvd, Hagerstown, MD 21740
What should I do if I'm a PPW or registrar?
1. Families can arrive directly to the IWC or be referred to the IWC by a school.
2. If the family arrives at school, the registrar/PPW will ask the family to complete a quick home language survey. This is included in the hard copy folder that schools received from Sonia, the EL Community Liaison.
3. Check to see if the family meets the above requirements from "When to refer families to the International Welcome Center."
4. If the family meets any of the criteria, refer the family to the International Welcome Center.
5. The school will call Sonia at 68288 to make an appointment, ideally in the same day.
The family may talk on the phone with the EL Community Liaison for further support and instructions.
6. The school provides an appointment card, family packet from IWC, and map/directions in multiple languages to the International Welcome Center.
The family is finished at the IWC. Now what do I do as a registrar or PPW?
- EL Community Liaison will call the registrar with a brief summary and make an appointment for the family to return to the school as needed to complete the enrollment.
- EL Community Liaison will follow up with an email to include the registrar and EL Teacher to confirm number 1 above.
- Registrar and PPW will check the IWC secure Google folder for documents scanned for the family and verify that all documents needed are included. If needed, contact the EL Community Liaison so she can follow up and inform families.
- EL Community Liaison will give each family a folder with hard copies of all documents completed at the IWC.
- EL Community Liaison will translate transcripts with courses for schools. The EL Community Liaison will not make grade placements, credit reviews or vaccination recommendations.
- EL Community Liaison may also give guidance on the naming conventions for entry into Synergy.
What does the EL teacher need to do?
- EL Community Liaison will include EL teacher in initial contact email with the registrar to inform the school of a potential new student.
- EL Teacher will request a copy of the preliminary EL Lau Plan from the EL Community Liaison by submitting this form. This confirms that the EL student has enrolled at the school.
- EL student's Lau plan will be sent to the EL teacher via interoffice mail (the Pony).
- EL Teacher will sign sheet sent with the EL Lau Plan to confirm receipt and return to the IWC via the pony.
Frequently Asked Questions
Why should I send families to the International Welcome Center?
- EL Teachers can focus on instruction because they will not have to test new students, change schedules, or do initial required EL Lau Plans with federally mandated paperwork, which takes up to 2-3 hours.
- The IWC will bridge language and cultural barriers for families and schools.
- Families and students will receive more personalized support with a cultural and linguistic specialist to improve customer service.
- Registrars and PPWs will receive extra support which should expedite the enrollment process, reduce errors, and minimize other current challenges.
- Families will have access to school and community resources and specialized programming to understand American school systems and American culture. The IWC strives to empower families to advocate for their students’ success.
Will the EL Community Liaison come to my school?
No. The EL Community Liaison will be housed at Pangborn at the International Welcome Center to support families. All families are welcome to meet with the Liaison and schools are welcome to call or email for support or questions.
Will the EL Community Liaison make vaccination recommendations and/or analyze transcripts/records to assign credits or make grade placement recommendations?
No. The IWC will translate records only and provide info on international school policies/calendars so schools and Student Services can make decisions as they do for all students.
What if I need to have an interpreter at a parent conference?
You can request an interpreter with 48 hours notice by sending an MS Word Version of the interpreter request form to Paula Moore at firstname.lastname@example.org. For Special Education interpreters, please have the case manager request an interpreter through the Special Education department.
What if I need to call a family?
Language Line is available to all WCPS employees 24/7. Each school has its own code, which you can get from your EL teacher or school. Codes are for WCPS use only; please do NOT share with families. Directions for using Language Line are here.
Will the International Welcome Center take away my job as a registrar to enroll?
No. Pre-enrollment language and individualized support are provided only. The enrollment process at the school will remain the same. All decisions are made by schools and Student Services. The IWC is additional support to schools and families to assist with home-school communication, EL eligibility, and the enrollment process at the school.
If I have someone who speaks the language on staff, can't I just do the enrollment here?
No. The IWC completes EL eligibility services, researches previous schooling and EL student experiences, and creates EL Lau plans. If enrollment occurs at the school, the EL teacher will lose instruction time with all students to tend to complete EL mandates--about 2-3 hours of work. In addition, the IWC supports families in person so families have a more personalized understanding of how their student's linguistic and academic needs will be met in school. Parent services and community resources will be shared with all families to improve their overall experiences with a new culture, in a new community, in a new school and/or with a new language.