New comment box option
Why am I writing
You can now choose to see the last note or a new comment field in your work queue. This new field can be used for anything such as due date, type of case, etc...
What you need to do
You can go into user preferences settings and choose which option you want to see in your work queue. By checking this box you will see the last note entered into the case. If the box is unchecked the comment you entered will be displayed in your work queue.