Refresh an Image on Facebook
Update preview image of your edited newsletter on Facebook
If you publish and share your newsletter on Facebook and then go back and edit your newsletter, sometimes if you share it again on Facebook, the preview image of the newsletter will not be updated. The reason this happens is because Facebook caches the image and it can take up to 24 hours for it to refresh. Please note that this is a Facebook issue and not a Smore issue :)
If this happens, follow the steps below to ensure the most recently edited version of your newsletter appears:
2. Click "Publish Changes"
On the right side, click "Publish Changes" or "Done Editing" depending on which option appears
3. Copy your newsletter URL
Copy the link in the "Link" option on the right side of the Editor
6. Click "Fetch new scrape information"
Click "Fetch new scrape information" until the correct image appears at the bottom of the page
Note: You may need to click this button multiple times until the correct image appears!
Need more info?
For more information, visit our full FAQ library. If you have additional questions, contact our Customer Service team at support@smore.com.
Email: support@smore.com
Website: smore.com
Location: New York, NY, United States
Facebook: facebook.com/smore
Twitter: @smorepages