Refresh an Image on Facebook

Update preview image of your edited newsletter on Facebook

If you publish and share your newsletter on Facebook and then go back and edit your newsletter, sometimes if you share it again on Facebook, the preview image of the newsletter will not be updated. The reason this happens is because Facebook caches the image and it can take up to 24 hours for it to refresh. Please note that this is a Facebook issue and not a Smore issue :)


If this happens, follow the steps below to ensure the most recently edited version of your newsletter appears:

1. Go to your newsletter

View your newsletter in the Smore Editor

2. Click "Publish Changes"

On the right side, click "Publish Changes" or "Done Editing" depending on which option appears

3. Copy your newsletter URL

Copy the link in the "Link" option on the right side of the Editor

4. Visit Facebook's "Debug" page

By clicking Here!

5. Paste your newsletter's URL

Paste your newsletter URL under "Input URL"

6. Click "Fetch new scrape information"

Click "Fetch new scrape information" until the correct image appears at the bottom of the page


Note: You may need to click this button multiple times until the correct image appears!

Need more info?

For more information, visit our full FAQ library. If you have additional questions, contact our Customer Service team at support@smore.com.