Weekly Tech Update

GAPS Technology | October 13, 2020

Student email update

High school student email addresses can now receive messages from outside the district. This makes it possible for students to use their school email for curriculum-related apps, etc.

Zoom updates

Zoom Settings have been changed to only allow the host to download a recording. Additionally, Zoom videos that are not downloaded will automatically delete after 14 days.


If students are having issues joining a Zoom meeting, remind them of these steps:

  • While logged in to their student Google account, go to Gmail.com and click on the 9 dots in the upper right corner (the "waffle menu").
  • Scroll down to the bottom of the list and click on the Zoom button. That should get them logged in and authenticated.
  • After that, go back into Canvas and open the links for the Zoom meeting again.
If they get an "authenticated attendees only" message, that simply means they haven't logged into Zoom yet. They will need to log in to Zoom every morning before they try to open Zoom links.

Substitutes and Technology

With the movement to distance learning, giving short- and long-term substitutes access to various apps and systems at different grade levels is a complicated process, and the tech team is working hard on untangling these issues. Please bear with us as we determine how to provide the necessary access while also protecting student privacy and system safety. Thank you.

Pinning feature in SeeSaw

You can pin your Weekly Schedule to the top in SeeSaw to make it easier to access. YouTube tutorial available here.

Canvas Support - Phone, Chat, Video

The Help button at the lower left of your Canvas screen connects you directly to Canvas support:


Network and Service Status Links

Having problems connecting and not sure if it's you or the program (Zoom, Canvas, etc.)? Click here to see current network and program status. These will be updated as soon as an issue has been identified.

Who to ask:

Zoom questions: Cindy Drouhard <cindy.drouhard@albany.k12.or.us>

Canvas questions: building Canvas site admin / teacher leader

Pinnacle questions: Jon Dilbone <jon.dilbone@albany.k12.or.us>

Clever / Seesaw: Dan Rothwell <dan.rothwell@albany.k12.or.us>

Computer hardware / network issues: GAPS IT <GAPS.IT@albany.k12.or.us>

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