Weekly Inside Story
March 30 - April 3, 2015
There are 6 workshops in this building this week
Region 7 ESC
DMAC Design & Delivery Coordinator
Administrative Secretary - Center for Technology Services
ELA Specialist, Middle School
Grant Accounting Specialist
Special Ed Specialist (2)
Education Specialist - Head Start
High School Science Specialist
Family Service Worker - Ore City ISD
ELA Specialist, Early Childhood and Elementary
Administrative Secretary, DMAC
DMAC Help Desk Technician
Director, Head Start
Health Support - Head Start
Thanks so much for all the support and help you give through the AT Lab. It has been a very valuable resource for me this year and I just wanted to say thanks for all you do. With limited budgets, it is incredibly helpful to be able to check out items for a trial to see if it is what is needed for our student. Thanks for staying abreast of all the resources that are available to help us meet the needs of our kids.
Cherokee County Special Education Co-op
Just wanted to take this opportunity to let you know just how AWESOME Geri Barrett is!!!! This lady does what Most others have not or would not do. Case in point, when I got to Spring Hill there were tons of pounds not utilized (some even the state swept, but I did get them back)! Geri has checked and called me to verify that we will be able to take full advantage of every pound! Wish I had an award to give to her! You ROCK Geri!!!!!! Thanks for ALL YOU DO!!!
Spring Hill ISD
Late Flight Delight. Happiness At 30,000 Feet
Excerpted from Customer Satisfaction is Worthless: Customer Loyalty is Priceless by Jeffrey Gitomer
The British Air flight from Budapest was delayed two hours -- fog in London. We're already locked in the plane on the runway. Trapped like rats. Usually I'm so mad I can't see straight. But today was different. The crew was not American -- it was British.
The cabin crew supervisor Tony Adams grabbed the microphone and said, "There's nothing we can do about the fog -- but we can eat!"
The crew was delightful. Serving everyone real food with fresh-brewed coffee and tea. Everyone was full and we finally take off. About an hour into the flight, Tony Adams, announces "A bit more bad news, I'm afraid -- It seems the fog has lifted, but the air traffic has backed things up another hour. For those of you making transfers -- don't worry too much -- this plane was supposed to take off for Sweden two minutes ago." The entire cabin laughed.
Five minutes later, Adams is on the loud speaker again. "To pass the time, we're going to have a contest. Guess the collective age of the cabin crew -- and win a prize. And there's an additional prize if you guess my age exactly." I was shocked and amused -- so were the rest of the 150+ passengers. Fun on the airlines -- imagine that! Everyone was talking -- having a good time. The crew came through the cabin collecting scraps of paper from the passengers with their calculated guesses. The winner was announced over the loud speaker. WOW! -- I was one of three winners who guessed Tony's age "spot on" -- 46. Cool. My prize was nice, but not as nice as the feeling.
"Are we strapped in and ready for landing, sir?" the delightful flight attendant asked jovially with her classic British accent. "It's about that time," she said happily. For the first time in 500 flights, I couldn't wait to get my belt on.
Tony comes on the microphone as we fly over London and says. "Below us is the House of Parliament where John Major is temporarily in power." The entire plane roared.
They took a negative (obstacle) 3-hour delay, and turned it into a positive (opportunity) by making everyone extra happy.
- The good part -- when you do something out of the ordinary -- is that it not only creates a memory, it sets a standard. It's an act that's tough to follow.
- The better part -- when you do something out of the ordinary -- is that it keeps you challenged to improve it each day.
- The best part -- when you do something out of the ordinary -- is that your competition is woefully lacking by comparison.
On another British Air flight, I'm getting ready to get off the plane -- waiting for the typical insincere, robotic message -- "Have a nice day, and thanks for flying ____________." Instead -- the lively first officer grabs the mike and says -- "Welcome to Paris -- If you're here for a business meeting -- I hope it's a successful one. If your here on holiday -- I hope it's a happy one. If you're making a transfer -- I hope it's a smooth one. And when you're flying again -- I hope it's a British Air one."
The people on the plane started to applaud. An unbelievable moment in customer service -- the customer clapping for the vendor.
When's the last time your customers applauded you?
"Most people won't do the hard work it takes to make success easy." ~Jeffrey Gitomer