Help Desk Ticket How-To
Following These Steps Will Expedite Tech Support
Body of Message - Teacher Computer
- Detailed Description of the Problem
- Browser Being Used (Chrome, Firefox, Internet Explorer, Safari, etc.)
- What Troubleshooting Have You Tried (restarting, different browser, etc.)
Body of Message - Student Laptop
- Laptop Number
- Description of the Problem(s)
Example:
Laptop #21 - No Wireless Connectivity
Laptop #31 - "Low on Resources" Error Message
CBHS-SOC4-C31 - Keyboard Missing the "I" Key
Body of Message - Student Desktop
- Laptop Number, If Possible
- Description of the Problem(s)
Example:
Computer #25 - Keyboard Missing
Comptuer #23 - Students Cannot Log In
Computer #6 - Damaged Monitor