Tech News for HESD Families
Need help with your child's device? Start here!
Thank you for your support!
We are so grateful for your involvement with your child's education right now! These are unexpected times that have required new plans and adjustments for everyone. We are setting up a tech support system for families that we expect to be ready before teaching begins on April 20.
In the meantime, this newsletter shares some common technology solutions so you can help your child if the device they are using has a problem.
If you have any technology problems not addressed or resolved with the information here, please let your child's teacher know.
YouTube on iPads
If your child is using an iPad, there may be an additional step to viewing YouTube videos. They will need to sign in using their @hsdschools account. The image below shows where they sign in the first time they encounter a video. They will only need to sign in once.
Persistent Proxy Popup
The device your child is using has a content filter, just like when they are in the classroom. In some cases, we are hearing there is a popup asking for a sign in.
If you come across this, tap NOT NOW or CANCEL. If it doesn't stop, try restarting the device.
We know how bothersome this can be, and we are trying to get it resolved quickly. Thank you for your patience.
How to shut down and restart an iPad
Hold down the button on the top
It can be difficult, but hold down the button until you see the slider on the screen
Slide the slider on the screen
Slide the slider to the right to power off
Press the button on top again
To restart, hold down the top button again until you see the white screen
How to shut down and restart a Chromebook
Click Sign Out
When signed into your account, first click sign out at the bottom right
Click Shut Down
Look on the bottom left for the shutdown button and click it
Press the power key
Restart the Chromebook with the power button on the keyboard, or there may be a button on the side. Each type of Chromebook is a little different.
How to download an app on the issued iPad
Find Self Service
There is no App Store on our managed iPad, but approved apps are available in Self Service. Please only download apps at the direction of the teacher.
Tap Install or Reinstall
Find the desired app and tap INSTALL (or REINSTALL to update the app to the latest version)
Let it load
You will notice the app loading on the iPad. Please be aware it is not possible to delete apps.
Thank you for visiting the HESD Tech Support Newsletter
We will update this newsletter as the need presents itself. As a reminder, a tech support system for families is being set up. We expect it to be ready before teaching begins on April 20.
We are glad you and your child are part of the Hueneme Elementary School District family, inspiring and empowering all students to thrive every day.