Team SWIFT Weekly News
For the week of February 25, 2013
See policy and procedures notation on this subject:
In cases in which the new Independent† Designer is mentored by someone other than the individual he
or she was led to believe would be his or her Mentor†, an Independent† Designer may request that he or she be transferred to another Organization† with his or her entire marketing Organization† intact. Requests for transfer under this policy will be evaluated on a case-by-case basis and must be made within ten (10) business days from the date of enrollment. The Independent† Designer requesting the change has the burden of proving that he or she was placed beneath the wrong Mentor.† It is up to Origami Owl’s discretion whether the requested change will be implemented."
The designer needs to send an email to me, requesting to be assigned to the mentor they originally chose. The sooner the better.
Do not email designer care.
Do not call the nest.
Missing Web Orders
Hitting the back button
Customer registered with another designer or the OO site previously
This issue is also time sensitive
If you choose to email the nest, you will have to have documentation and a request from the customer, asking for the order to be assigned to your account.
If you do not hear back within 48 hours, forward the email sent to designer care to me, and I will escalate.
Calling will get you nowhere.
Emailing without the documentation will get you nowhere.
I will be sending out notes to those who have promoted, no matter what line, starting with this months promotions. Cards will be sent after the official release on the 10th of the month.
As for high sales, top mentors, etc. I will be recognizing my frontline only. The other top achievers will be recognized via the newsletters
If they ranked at the top level, Kristine and Rochelle sends out gifts according to their recognition plan.
Subject to Change at any time. LOL
As stated previously, you can choose to pass on, using as a supplement to your own newsletter. I was contacted by a ton of people concerned they were no longer going to be receiving. So hopefully you will all continue to share.
Our month end newsletters will be sent out the first week of the new month. I may wait till official rankings come out, but I haven't decided yet. This newsletter will go out to everyone, just like Rochelle's and Kristine's.
Please make sure you send forward to your teams. This will posted for everyone to see and will be sent upon request by others on the team.
Explaining Lineage and Communication
Here is mine:
Kristine Stevens - Shining Jewels
Rochelle Britton - Whootie Whoots
Melissa Ghane - Team Steamrollers
Michelle Levitt - Team Hedwig
Please make sure you add this to your lineage and share with your designers. Then ask them to add their name and share with theirs and so on.
For general questions, advice, your mentor should be your first point of contact.
If you have something that needs leadership resolution, start with me. I have the same contacts that my mentors above me since I am an Executive Team Leader. If we can't get it resolved, I can then go higher.
It's important to allow mentors, to grow and learn along with the designers. It's always important to grow as leaders.
Policies and Procedures
You can find them in your backoffice. It is important for EVERYONE to read the policies and procedures. Ignorance to the rules does not mean they do not pertain to your business. As mentors, it's even more important.
And also a quick reference guide: