ID-10-T - User Error
In the World of Technology...
How many times is it user error?
Or rather in the field of technology techs...
Thank you to Mr. O'Neal who introduced me to this concept.
From a Technician in the field - witness..
One of the main issue we face every day is how to be nice when know this.
The true meaning of customer service is not letting anyone know that they truly suffer from anyone of these errors.
Self-control or as my wife and mother always told me….. ”Now be nice.”"