Innovative Technology Services

May 2016 Updates

Hello, all PUSD employees!


With less than a month of school left, we want to help you prepare for things to come during the next month and throughout this summer. ITS will be in the office all summer to continue in assisting in EdTech trainings, and application and systems support. Our office will be open Monday - Thursday as we will be on a 4 day/10 hour schedule throughout the summer weeks. Also, please feel free to visit our new PUSD website pages that we will continue to update with many more resources and department information.


-Tendaji Jamal

Chief Technology Officer

Before You Leave For Summer

It's good practice to change your password a few times per year in order to protect your accounts from being compromised. Please visit ARMS in order to change your password or to claim your PUSD account, if you haven't done so already.


Why is it important to claim my account? Next year we will fully implement a more secure system for logging into our WiFi. In order to log in, you will need to have claimed your account through ARMS. When you claim your account you are also linking your PUSD credentials (lastname.firstname and your password) to multiple accounts for a smoother sign in process to our PUSD applications.


If you arrive at ARMS and run into some roadblocks, you may have already claimed your account. Try to sign in with your PUSD credentials (lastname.firstname and your gmail password) to see if you can log in. If this doesn't work, please contact our helpdesk at helpdesk@pusd.us or 88830. Lastly, your employee ID can be found on a paystub or you can contact HR for this information.


Please see the video below on how to claim your account today!

Claiming your ARMS account

ITS Updates

Our focus for April:

  • Chromebook carts will continue to be delivered through the month of May


-Carlos Garcia

Coordinator of IT Operations

CAASPP State testing window has opened - April 4, 2016 through June 2, 2016.

Please check with Administrators for your school's specific testing schedule.


Use the following links to access testing resources:



-Jean Matsuzawa

Database Analyst

May Updates


As the school year winds down we are still here to support you and provide you with any end of the year instructional technology needs. Listed below are a few helpful reminders for you.


  • Instructional Technology trainings will be offered throughout the summer.
  • Our "On-Demand" trainings will still be available to you.
  • If you want to book time with either Harmony or Jon during summer, please email them to set up a time.


-Harmony Cano & Jonathan Durfee

Instructional Technology Coaches

Backing Up Your Google Account

GoogleTakout


  • SMS-Schedule Master Schedule tables are ready to pre-schedule students for next year.

  • SIS is preparing Aeries for the End of Year process.

  • Summer School Aeries Database will be set up by May 15.

  • New Enrollment procedures for Extended Transitional Kinder


-Eliud Garnica

Senior Program Analyst

Technical Services

Helpdesk Updates


Data from April 2016:

Tickets carried over (from previous months): 480

Tickets opened: 825

Tickets completed: 840

Tickets pending: 465


-Anibal Corsi

Lead Helpdesk Technician

Big image
Upgrades, moves, and installations:


Network equipment upgrades completed for Cleveland, Altadena, and Burbank


  • This upgrade increases the network connection speeds


New analog lines for emergency 911 have been completed for the majority of sites


  • Emergency 911 configuration completed for Cleveland and Field


-Trysta Taba

Network Engineer

Google Updates

Introducing Slides Q&A: A new way to talk with your audience—not at them