Active Listening
By: Michael Starrs
Spot Talking
You have two ears one mouth so that means you do twice the listening than talking.
You cant listen when your talking
Practice active listening
Concentrat VS hearing
No distractions
Concentrate on what is being said
Rpeat the message back to determine understanding
Sucsessful communication
Is when the Listener recieves message as speaker intended it
Miscommunication
When the message to the listener is not recieved as te speaker intended it
Understanding
Rephrase the statement to confirm speaker's intention
Sharing the role of speaking and listening
Focus on message you are listening and not the message you are going to deliver
Do not ignore the speaker
Note Taking and confusuion
Always take notes so you can study or look back at them later
Always ask question if you dont understand them
Only ask questions at appropriate times
Barriers
No cell phones
reacting emotonally
having a closed mind