October's Frequently Asked Question

Who do I contact for technical issues?

Technical Support:

We have two main forms of technical support for you available 24/7 - K12 technical support and Blackboard Collaborate Technical Support.


Contact technical support as soon as you experience the issue.

K12 Technical Support (Also called customer care)

What they can help with:

- Creating Student and Learning Coach Accounts

- Getting username and password for LC account

- Application downloads on a school-loaned computer

- Live classes not showing up in "My Schedule"

- Classes not loading in "classes tab"

- Materials shipment

- Answers stop saving during a quiz

- Computer Application Download issues (Microsoft Office Applications and Blackboard)

- Student Outlook email login

- and MORE!

How to Contact K12 Tech Support

24/7 Availability

Website: https://www.help.k12.com/s/

Phone: 866-512-2273

What you need at the end of your call with K12 Tech Support

1. Name of person you spoke with (time and date you called if possible)

2. Ticket/Case number

3. Resolution of the issue (what was the result of your call?)

Do you feel the issue was not resolved?

1. Using the information you received above (name, ticket number, and summary of the issue) contact support staff member/teacher about the issue.

2. We must have the above information to escalate your issue to the appropriate individuals.

Blackboard Collaborate (BBC) Technical Support

What can they help with?

- Downloading Blackboard Collaborate on your computer

- Getting kicked out of live class sessions

- Unable to load recordings

- Cannot access live class connect sessions

How to contact BBC Tech Support:

24/7 Support: (877) 382-2293

What you need at the end of your BBC Tech Support Call

1. Name of person you spoke with (time and date you called if possible)

2. Ticket/Case number - If applicable

3. Resolution of the issue (what was the result of your call?)

Do you feel the issue was not resolved?

1. Contact K12 Tech Support for additional support and follow the directions for K12 Tech Support