URGENT UPDATE

CastAPP Proxy

We are aware that CastAPP is currently experiencing technical challenges when attempting to use Proxy in Internet Explorer. The challenge has been reported; there is no ETA as to when it will be resolved.


What does this mean to you?


If you must use Proxy to resolve a Member’s issues and are unable to access the Member’s account in Internet Explorer:

  • First, please try again using Google Chrome


  • Next, attempt to talk the Member through the process.
  • If you cannot assist the Member, please follow our MyMagic+ escalation process
  • 60 days or less from arrival: Conference to a MyMagic+ Specialist at ext. 2.2222.
  • 61 days+ from arrival: Fill out the form with the best phone number for the Member to be contacted at.


Please watch your email for updates.


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