Effective business communication
ESEUNE Business School
Prof. Adela Balderas
Effective business communication & storytelling
Professor Adela Balderas
Professor and experienced senior consultant in marketing, Communications skills, public speaking and sales and customer service.
In today's working environment, interpersonal and communication skills are just as important as technical abilities in achieving success. This module presents communication as integral to management strategy and as a critical component for success in the workplace.
By becoming aware of our own and other people’s interpersonal skills, students will be able to develop a better rapport with colleagues and build trust within all working relationships.
This Module will help improve communication skills.
Upon successful completion of this module, students will be able to:
Apply verbal and non-verbal techniques to build shared understanding
Strategically apply a communication system to enhance relationships and achieve performance goals
Improve interpersonal skills by understanding different personalities and their preferred communication styles.
Develop active listening skills that promote better work relationships
Use influencing skills to complete projects faster and grow your reputation
Improve business communication skills for better personal and team performance
Be able to productively manage conflicts
Turn potential conflict situations into interactions where mutually agreeable outcomes can be achieved Employ principles of effective group communication to cultivate trust and understanding, increase open participation, and strengthen decision making in work groups and teams.
Employ principles of effective group communication to cultivate trust and understanding, increase open participation, and strengthen decision making in work groups and teams.
Design and deliver a persuasive presentation that convinces the audience of the topic’s relevance and overcomes resistance, using appropriate visual support and adhering to a specified time limit.
In the ESEUNE Global MBA sessions real cases will be discussed. Participants will share experiences, successes, and failures, and develop foundations for best practice.
In a dynamic and interactive way, Professor Balderas will do questions and that will help the ESEUNE students to understand the new innovation ecosystems.
Determining personal communication styles
Understanding key interpersonal elements of the communication process
Identifying strengths and limitations
How to more effectively work with other styles: team work
How to Enhance Relationships
Verbal vs. nonverbal communications
Assessing your own nonverbal traits and developing an improvement plan
Criteria for establishing trust and building credibility
Using a communication model to conduct more effective conversations
Assertiveness and conflic resolution
Assessing individual assertiveness skills
Developing Active Listening Skills
Recognizing the role of listening in effective communications
Knowing when and how to acknowledge emotions and ideas
Applying effective listening techniques to own work situations
Speaking more effectively: why and how
How to prepare and deliver talks
Classes will take place 16, 17, 23 and 24 April from 10.00 am to 5.30 pm
Saturday, April 16th 2016 at 10pm to Sunday, April 24th 2016 at 5:30pm
Training Center, Building 1, Zhongbei Headquarters Economic Industrial Park, Xiqing Automobile Industrial Zone, 300384 Tianjin
RSVPs are enabled for this event.