ASK THE EXPERT PANEL SERIES
Join Us Tuesday, October 18 From 1PM to 3PM
Are you searching for “EXPERT” advice on issues impacting work outcomes?
Are you seeking an “ANSWER” to a persistent workplace challenge?
Come and experience our diverse panel of experts eager to answer your questions and share their experience and wisdom on managing and understanding hierarchical structure.
Government entities commonly employ a hierarchical organizational structure, which means that communication flows from top-down and organizational charts delineate reporting relationships among employees and their managers. This model of assigning levels of responsibility and authority determines the extent to which the organization manages its operations and achieves desired outcomes. A hierarchical structure operates well when reporting relationships are clearly defined, communication gets routed through appropriate channels, and collaboration exists across reporting lines. While hierarchical systems are advantageous, they occasionally encounter challenges with the flow of information, speed of decision-making, and costs associated with multiple layers of management. Managers can overcome these barriers by empowering employees with more autonomy, decentralizing the decision-making process, maintaining a clear chain of command, establishing multi-directional lines of communication, and leveraging technology.
You Should Attend This Panel Discussion If…
- You want to align employee responsibilities with organizational values
- You desire to eliminate silos among divisions and teams to strengthen long-term growth
- You are seeking to establish effective coordination and collaboration across reporting lines to minimize conflict
- You wish to maintain a clear chain of command to support operational efficiency and accountability
- You intend to build autonomy and shared authority to decrease systematic barriers
- You want to decentralize the decision-making process to elevate employee empowerment
- You would like to establish multi-directional communication mechanisms to eliminate ambiguity
Leveling the Playing Field: A Closer Look at Hierarchical Structure
Tuesday, Oct 18, 2016, 01:00 PM
Learning & Development Center | 4501 Leeland Street Houston, TX 77023 | Auditorium
Frank Carmody, Deputy Director of Operations, Administration and Regulatory Affairs
Frank Carmody’s background is in Management in both the Public and Private sectors. Following active duty military service, he gained extensive entrepreneurial experience as President of a commercial printing and electronic imaging company that he co-founded and co-owned. Concurrently, he was a member of an Army Reserve unit that conducted staff training seminars, classes, and exercises for client units. After selling the printing company, he conducted financial and operations analysis for companies throughout Texas and Louisiana.
In 2006, he joined the City of Houston as a Division Manager with the Health Department, and two years later moved to the newly formed Administration & Regulatory Affairs Department as a Deputy Director, where he was responsible for Payroll, Records Management, Asset Disposition and Strategic Alliances. In 2011, 311 was added to his Division.
Marsha E. Murray, Deputy Director, Office of Business Opportunity
Marsha E. Murray, Esq. is the Deputy Director for the City of Houston’s Office of Business Opportunity. Since joining the Office of Business Opportunity in 2012, Marsha has led comprehensive updates to the City’s business diversity program and has been integral in expanding the suite of services the organization provides to ensure small businesses, particularly women and minority-owned businesses, fully participate not only in City contracting, but also have access to the resources necessary to grow their businesses globally. Marsha has also served on national and international panels advocating for the continued support and development of small businesses worldwide. Prior to joining the City of Houston, Marsha served as legal counsel to New York City government for 10 years.
Marsha is a Spring 2015 graduate of the Center for Houston’s Future Business/Civic Leadership Forum and advisory board member of the World Chamber of Commerce. She has a Bachelor of Arts degree in Political Science and Spanish from Colgate University and a Law degree from Villanova University School of Law.
Mark Holloway, Captain, Houston Police Department
Mark Holloway is a native Houstonian and a Captain within the Houston Police Department (HPD). He is currently assigned to the Employee Services Division (formerly HPD’s Human Resources Division). Captain Holloway began his career in 1981 as a member of Cadet Class #102. As a Police Officer, he served the citizens of Houston while assigned to the Southeast Patrol, North Patrol, Jail, and Juvenile Divisions. He was promoted to Sergeant in 1988 and was assigned to Southwest Patrol until his transfer to the Burglary and Theft Division in 1990. In 1991, he was promoted to Lieutenant and served in the Emergency Communications (Dispatch), Personnel, Internal Affairs (IAD), and Auto Theft Divisions. In 2004, he was promoted to and assigned to the Jail, Central Patrol, Robbery, and Employee Services Divisions.
Following citywide layoffs in 2004, Captain Holloway worked with various Harris County leaders, private contractors, other City Departments, as well as both internal and external stakeholders to revitalize the stalled HPD/HCSO Jail Merger Project. During these tough economic times, Mark also coordinated the hiring, rotation, and/or transfer of 1,443 employees in and out of the HPD Jail Division’s 341 allocated positions. As a result of his willingness to listen to subject matter experts of all ranks and his outstanding organizational skills, Captain Holloway received the 2007 Police Week Manager of the Year Award.
In 2012, Captain Holloway was a finalist for the Police Week Manager of the Year Award for his leadership efforts and oversight of the joint HPD and Sam Houston State University Eyewitness Identification Study Project. This ground-breaking research project resulted in the Houston Police Department receiving the International Association of Chiefs of Police 2014 Gold Award for Excellence in Law Enforcement Research.
Captain Holloway is a graduate of the City of Houston Leadership in Action Program. He obtained his Bachelor of Science Degree in Organizational Leadership and a Master of Science Degree in Strategic Leadership. Mark is also a graduate of the FBI National Academy and Senior Management Institute for Police.
Mark married his high school sweetheart in 1979 and they are the proud parents of two HPD Officers (sons) and a former HPD Dispatcher (daughter). When not at work, Mark enjoys spending quality time with his bride of 37 years, his children, and his four grandchildren.
We are your Center for Excellence!
Website: http://www.houstontx.gov/ldc/
Location: 4501 Leeland Street, Houston, TX, United States
Phone: 832-395-4900
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Twitter: @cohldc