RBS Account Newsletter

February 2016

Good morning team,

It is time for your favorite monthly account update! January has been an eventful month so there is plenty I would like to share with you...read on and find out the results from Naomi Record's research paper, what upcoming events we are organising for you, how Jake and the team are moving the People Strategy forward and much much more.

I will also take this opportunity to thank everyone who contributed to the Newsletter over the past year, sent encouraging e-mails with feedback and always shared ideas. After nearly a year, it is time to hand over the steering wheel of the Newsletter to Emma (emma.ward@capco.com) so please get in touch if you want to get involved.

Enjoy and have a fantastic week,


Emotions in team

You might remember back in July last year we filled in a survey to help Naomi Record with her Masters MSc Organisational Psychology. She undertook a research project in collaboration with Capco which focused on project managers’ use of emotion management strategies within the project manager-team member relationship. Here are her results:

The influence of project managers’ emotion management on the performance of their team members

The role of a leader or project manager goes beyond telling their team members what to do and when and how to do it. To be really effective, project managers must manage the emotions of their team members, at times cheering them up or motivating them, and at other times instilling some urgency to drive them to work harder.


To investigate: (1) How project managers use emotion skills during interactions with their team members; and (2) How project managers’ emotion skills influence their relationships with team members and their team members’ work performance.


Through online surveys completed by project managers and team members, this study found that both improving and worsening emotion management strategies (e.g. advice giving or showing annoyance) used by the project managers towards their team members can influence certain types of work performance in their team members. It was found that improving emotion management strategies that are used by the project managers can improve project manager-team member relationships; this can be further influenced by the team members’ perceptions of the project mangers’ motivations for using these strategies. In addition, the quality of the project manager-team member relationship can also have a positive affect on team member performance.

Project managers can often be judged by their team members’ performance, thus emotion management within the project manger-team member relationship could be highly useful, as it could lead to improved organisational performance. Research into this area of emotion management is still relatively new, and there is a need for more research to examine the specific impact of these processes.

Thank you to everyone that took part.


Dunk'n'Learn - Excel Tips & Tricks

Friday, Feb. 12th, 12pm

GES Training Room

Come down and learn some interesting ways to use Excel, how you can build a budget plans and how is it currently used by some of our teams. Don't forget that there’ll be doughnuts made available as well [More details and diary placeholder to follow]


Friday, Feb. 19th, 9pm


Hosting this months ‘Breakfast with…’ will be Jeff Tijssen. He will be giving us an insight into the new Payments Innovation work we are working on with RBS, where the team is helping RBS to develop an innovation methodology and governance model, set up and run their Payments Innovation function, and help them to deliver some very innovative initiatives.

RBS Knowledge Share - ITIL Framework

Friday, Feb. 26th, 12-12:30pm

GES Training Room

Information Technology Infrastructure Library is a set of practices that focuses on aligning IT services with the needs of business and came up top in the "Brownbag Topics" survey we sent last year. Come and find out more about the ITIL Framework from Simon and Pranav, who completed the course last year.

RBS Payments Innovation

Jeff Tijssen, Adam Davis, Chris Soforoniou, Becky Hickey, Rick Fish and Ari Haque have kicked off a piece of work in the Payments Innovation space. We got in touch with them to find out more...

RBS Payments Innovation is all about helping the client learning to innovate in a sustainable, commercially viable way. As part of phase 1, we have created a governance model that will allow the Innovation team to be transparent and structured in the ideas they take forward, we have created a key message and communications plan to ensure the successes of the Innovation team are heard about and we have analysed the technology to understand how to set up innovation for success.

Come to the Breakfast with Jeff on the 19th to find out more about what the team is doing.

RBS People Strategy 2016 - Update

As we roll full steam into February some of you would have seen or heard bits and pieces about the People Strategy Working Groups. We identified 6 core areas for development this year: Work, Knowledge, Client, Culture, Leadership and how we work with Contractors. Due to the crossover between work and client we have merged them into one group to create 5 groups overall.

All the working groups should have representation from across all levels of the account and should be made up of volunteers and people picked out by the leads. These groups will meet twice a month to progress the initiatives and they will feedback to the account on their progress at a wider team meetings. If you still want to get involved or if you want more info on what outcomes of the strategy they’ll be working on please reach out to the following leads:

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RBS in the news

  • Weeks before RBS are due to announce their 2015 results, they confirm that an extra £2.5bn is being set aside to cover legal bills, compensation payouts and reduced income due to low interest rates. Looks like RBS are going to face their eighth consecutive year in red. Read more here

  • Ross McEwan comments on the “clean-up” plan hitting 2015 profits. "I am determined to put the issues of the past behind us and make sure RBS is a stronger, safer bank. We will now continue to move further and faster in 2016 to clean up the bank and improve our core businesses." Read the full story here

  • RBS has committed £1bn of capital to support the development of thousands of new purpose-buil private rental schemes, recognizing the growing importance these developments have in providing an alternative quality housing option. Read more here

  • RBS sell warning spells trouble for George Osborne's budget. The Treasury managed to get rid of 5% of RBS last August at 330p, taking the state’s stake to 73%, but since then nothing has happened. Nor will it if the RBS share price remains below 300p. Read more here

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Learning & DEvelopment

The L&D team has kicked off the RBS Knowledge Shares in January. We had Michael presenting on IT Infrastructure and then Ed and Charlie from the RSA team presented the W&G Programme Events. Thank you all for coming, hope you enjoyed them. If you want to know what is coming up, below is an extract from the L&D plan for Q1 of this year that was published last week. Press here for the full pack on the drive


  • Coaching Skills (Date: 9th February 2016; Time: 11.00 - 18.00)

  • Project Management 101 (Date: 22nd - 23rd February 2016; Time: 9.00 - 17.00)

  • Consulting 101 (Date: 17th-19th February 2016; Time: All day - course includes early starts and late finishes)

[For the full list of the available internal training this month, check out the white board on the 1st floor in GES right next to the elevators]. Contact Miruna (miruna.balan@capco.com) or Dorka (Dorota.Martinkova@capco.com) if you have any questions.


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"Thank you" from the leadership team

A big thank you to the following individuals for their recent RBS project endeavours and in supporting the account on a daily basis:

  • Tarryn Ahchow – for services to iCare
  • Richard Sands - for services to iCare
  • Sophie Lewis - for some more services to iCare
  • Charlie Robertson – for services to NFT
  • Nazaar Molokhia – for services to NFT
  • Sebastian Beebee – for services to an “amazing” Immersion Day
  • Liam Mobsby – for services to an “amazing” Immersion Day
  • Simon Smart – for services to (revised) planning
  • Alexander Collyer – for services to (revised) planning
  • Andrew Kentish – for services to data visualisation

A small token of our appreciation will arrive in your Capco inbox (please give Simon Cook a shout if it isn’t received).

RBS Buddy Scheme

From Associate to Principal Consultant, new joiners will have the option of having an assigned buddy to help them get off to a flying start in the first 3 months upon joining.

Grab a coffee or have lunch with your buddy and pick up some tips and hints about succeeding on the RBS account.

If requested, buddies will also be assigned to team members who have already joined the account. If you have any questions or would like to have a buddy, please reach out to Hannah Rhys.

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新年快乐! Happy Chinese New Year!

Lastly but not least, on 8th of February, over 1.3 bln people celebrate the Chinese New Year, also called the Spring Festival which has more than 4,000 years of history. It is the grandest and the most important annual event for Chinese people and includes family dinners, giving red envelopes with money, firecrackers, new clothes, decorations, watching the CCTV Gala and much more. 2016 is the Year of the Monkey according to Chinese zodiac which is the ninth in the 12-year cycle of Chinese zodiac. The Years of the Monkey include 1920, 1932, 1944, 1956, 1968, 1980, 1992, 2004, 2016, 2028... If it is your sign then you will be amused to know that the general image of "monkeys" is of always being smart, clever and intelligent, especially in their career and wealth. They are lively, flexible, quick-witted and versatile. To find your Chinese Zodiac press here. As usual, celebrations for Chinese New Year in London will be loud and colourful – decorations, dragons and dancing will take over Chinatown for one of the best London events in February. Here's where to eat, drink and celebrate Chinese New Year in London

新年快乐! Xīn Nián Kuài Lè! Happy New Year!

What do you think?

How did you find this newsletter? Do you have any ideas/blogs/pictures/videos you would want to share with the rest of the team? Do you want to congratulate someone from your team for an outstanding achievement? If so, press the button below and share your thoughts on this issue of the newsletter