communication class

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communication is all about the process of conveying information so messages are received and understood.we also show you how to communicate in two It is often referred to as face-to-face communication between two (or more) people.

Two types: verbal and nonverbal. Both verbal and nonverbal communication, or body language, play a part in how one person understands another.

Verbal: which involves using words

Examples:listening,speaking,and,messages ,Anther example of verbal communication is saying “No” when someone asks you to do something you don't want to do

Nonverbal:not speaking words

nonverbal communication our facial expressions, gestures, eye contact, posture, and tone of voice that speak the loudest

Examples: of non verbal communication of this type include shaking hands, patting the back, hugging, pushing, or other kinds of touch. Other forms of non verbal communication are facial expressions, gestures, and eye contact. When someone is talking, they notice changes in facial expressions and respond accordingly.

Definition of slang

a type of language that consists of words and phrases that are regarded as very informal, are more common in speech than writing, and are typically restricted to a particular context or group of people.


  • Emo - If you’re “all emo,” it’s like being a drama queen (a slightly older expression.) Emo was a type of music that seemed to rip at the souls of adolescent angst. It frequently included wearing all black clothing, dying one’s hair pitch black, and having a complexion so paper white that it looked as if the teen had grown up in the basement.
  • My bad - If a teen has made a mistake, the phrase “my bad” is frequently employed as a cover. It means what it appears to mean: “I was bad!”
  • Busted - “Busted” has changed yet again. This time, to say someone is busted is to mean they are ugly. It’s definitely not a flattering figure of speech!
  • When is sLang is appropriate when around your friends.

I messages and you message

This mean you take ownership for your feelings.

Ex:you state what you feel or think instead of criticizing the other person say "I think you are ignoring me

You messages on the other hand come across as accusations .

Ex:you are ignoring me "places blame on other and may aggravate the situation.

I message is the best because it's not good to blame it on some one else that barley did anything.

8 tips for better communicating

1. Have One Conversation at a Time

2. Look People in the Eye

3.ask questions

4.Write Things Down

5.Read and Respond to the Entire Email

6. Create a Response Schedule

7.Assume Best Intentions

8.close electronics

8tips for managing conflict

1. Share negative emotions only in person or on the phone. E-mails, answering machine messages, and notes are too impersonal for the delicate nature of negative words. What feels like a bomb on paper may feel like a feather when delivered in person.

2. Pepper your responses with the phrase, "I understand". This phrase will support your goals when the tension is high and you need to find common ground to form compromises or agreements with the other party.

3. Take notice when you feel threatened by what someone is saying to you. Resist the temptation to defend yourself or to "shut down" the other person's communication. It will take this kind of discipline to become an open, trusting communicator.

4. Practice making requests of others when you are angry. It is often much more useful to make a request than to share your anger. For example, if the babysitter is driving you crazy by leaving dirty dishes in the sink, it is better to make a request of them than to let your anger leak out in other ways such as by becoming more distant.

5. Try repeating the exact words that someone is saying to you when they are in a lot of emotional pain or when you disagree with them completely. This mirroring technique can keep both the speaker and the listener 'centered' in a difficult conversation, especially when the attitude of the person doing the mirroring is to gain understanding of a different point of view.

6. Take responsibility for your feelings to avoid blaming others. Notice when 'blameshifting' begins to leak into your speech. "I feel angry when you are twenty minutes late and you don't call me" is much better than, "You make me so mad by being late."

7. Learn to listen to the two sides of the conflict that you are in as if you were the mediator or the counselor. If you can listen and respond in this way you will bring peace and solutions to the conflict more quickly. For example, in response to an employee's raise request, you might say, "On the one hand I understand that you really need the raise, and on the other hand I represent the company, whose funds are very scarce at this time. Is there a way that I can work on your compensation package that does not involve cash?" Here, the mediator's point of view can look for the creative compromise that takes into account the limits and the needs of both parties.

8. Take a playful attitude towards developing the skill of emotional self-control in high conflict situations. You could view maintaining self-control in a tense, angry converstion as an athletic feat. You could also view developing this skill as similar to working out at the gym with weights - the more that you use your self-control muscle the bigger it will grow and the easier it will be to remain calm when tension is great.


  1. the correct or acceptable way of communicating on the Internet.

    Tips :

    1. Use proper language.
      Typos, spelling errors, and mixed up sentences reflect on you; correct spelling and grammatical construction are a must, so keep in mind to read through your posts before you submit them. Moreover, try to avoid slang words as much as possible, as this is also an online education environment and slang is considered neither academic, nor professional. Finally, never type in all caps; writing in all capital letters is regarded as shouting, and this, apart from being annoying, it could be considered rude.
    2. Be precise.
      Being misunderstood is quite common in online interactions; escape the miscommunication trap by double checking that what appears perfectly clear to you is not confusing your readers. The best way to test your messages for clarity is to read them aloud before you send them; this way, you will be able to see if they make sense.
    3. Avoid emoticons and “texting” writing.
      Using emoticons and writing in “texting” language, that is by using abbreviations, might be considered too casual or even childish; refrain from them as much as possible. Online discussions require professional writing; smiley faces or linguistic shortcuts are more appropriate for chatting with your friends or instant messaging.
    4. Be explanatory. Justify your opinion.
      Points can be easily missed if hidden in a flood of text; when making a thorough comment, be as brief as possible. If you have several points you want to develop, prefer to post them individually in more than one focused messages, rather than in a long, overly wordy paragraph. However, avoid posting messages that contain only a few words and generic statements, such as “I agree with you”. Keep in mind that you need to contribute to the online discussion, so remember to always justify your points of view.
    5. Read all comments before hitting “submit”.
      What you need to remember when participating in an online discussion is that once you send your comment, there is no way to take it back. This is why you should always think about the content of your message before contributing it. Before replying to a question, read carefully all comments that your peers have already posted, no matter how many they are. If you don’t, it is very likely that you will end up repeating things others have already said, and this, apart from contributing nothing new to the online discussion, will seem like you ignore your virtual classmates. Once you have ensured that your comment will indeed add a new element to the online discussion, try to explain yourself as clearly as you can. If your post is still misconstrued, correct the misunderstanding right away.
    6. Tone down your language.
      Because written language lacks the support of facial or voice communication clues, it can be easily misinterpreted. A great way to deal with this is to tone down your language; avoid the use of strong words and, again, read aloud everything you want to post before you send it. Moreover, try to avoid humor and sarcasm completely, as they can both easily create misunderstandings and tension.
    7. Recognize and respect diversity.
      One of the great beauties of eLearning courses is that you can meet people from all parts of the world, as internet is a global medium. This means that while participating in an online discussion you and your virtual classmates may use the same language to communicate with each other, but the truth is that cultural backgrounds, linguistic terminology, and abilities to express oneself in written language may vary significantly in an online learning environment. If your virtual classroom is a typical one, it will be ethnically rich and multicultural. This is why it is important to respect diversity and opinions different from yours, no matter where they come from. It is ok to disagree with a point of view, but it is definitely inappropriate to disrespect and be offensive towards others. Being open to different points of view is a sign of intelligence; furthermore, paying attention to alternative viewpoints is one of the greatest ways to learn. Needless to say, profanity, and racist, sexist, ageist, and religious comments are unacceptable, no matter how innocent or “funny” may sound to you. On the other hand, if you are the victim of an insulting remark, try to maintain your calm and resist returning the offense. Rather, report the issue directly to your eLearning course instructor.
    8. Control your temper.
      In addition to the previous tip, you may be respectful, but others may be not. When being personally attacked on the web, it is easy to get angry. But you won’t win any argument if you lose your temper; tantrums lead nowhere. Instead, take a deep breath and count to ten; if needed, get away from your computer and go for a walk around the block before you reply. This way you will ensure that, while being calmer, you can argue the point instead of attacking the person who made it. More often than not, a bit of thinking and a bit of time result in more rational and coherent responses.
    9. Take your posts seriously.
      Participating is the number one rule for online discussions, but posting for the sake of posting wastes other people’s time. Always remember to add something new to the conversation and not repeat something that someone else has already said. Most importantly, stay on topic. Irrelevant tangents confuse your peers and make you seem that you don’t know what you are talking about; make sure that every comment you post stays within the scope of the online course material. If you are looking for simple
    10. Social interaction with your virtual classmates, check if there is an off-topic discussion area in the online forum.
    11. Be credible.
      Finally, be careful not to mislead people when replying to a question. If you are not a 100% sure of your answer, say so. And if you are using the intellectual property of others, e.g. websites, books, blogs, journal articles etc, to support your argument, always cite your sources. Assigning proper credits when referencing other sources is a sign of being a respectful, responsible, and trustworthy online discussion participant.