Tech Update

GAPS Technology | February 9, 2021

Zoom Update

Zoom Sign-In Options: On Friday, February 12, we will be changing the Zoom sign-in setting to “GAPS sign-in required.” Students must sign into Zoom with their GAPS email address. This will allow us to minimize disruptive behavior. The sign-in is the same process that we have been asking students to use, so all videos and tutorials are still applicable.


Persistent non-verbal feedback: Teachers communicated that they wanted the non-verbal feedback to be persistent to easily monitor various tasks. This issue has been updated and reverted back to being persistent. Users will need to update to the recent Zoom update released Feb. 1, 2021. Zoom version 5.5.0 will return to the persistent non verbal feedback. You may check this link out for more information about the update and the download links for the update with instructions on updating: https://support.zoom.us/hc/en-us/articles/201361953-New-updates-for-Windows.


NOTE: The Zoom update does not carry over to existing meetings. Here is a fix:

Clever Login Settings

On Friday, February 19, we will be removing the Clever login requirement on Chrome tablets. Instead of students using their Clever badge, they will type in their GAPS email address and password. The password is the 7-digit Student ID number that is printed on report cards. After the first login, students will only need to put the Student ID number (DBN) in for subsequent logins. Elementary staff will need to train students/parents how to log students on prior to February 22nd.

Spanish Language Help Desk

GAPS IT is happy to announce that we have a Spanish Language Help Desk for our Spanish-speaking families needing technical assistance. Hours are 7:30am - 4:00pm. Contact our Spanish Language Help Desk at 541-967-4500 or gaps.it@albany.k12.or.us.

Parents Asking to Join Zoom Classes

Teachers and Principals: We have started to get a small number of requests from parents to join Zoom meetings. Currently, parents are not able to join meetings through Canvas or Seesaw. We are directing parents to contact their student’s school principal to make arrangements to observe a class.

Canvas Support - Phone, Chat, Video

The Help button at the lower left of your Canvas screen connects you directly to Canvas support:


Network and Service Status Links

Having problems connecting and not sure if it's you or the program (Zoom, Canvas, etc.)? Click here to see current network and program status. These will be updated as soon as an issue has been identified.

Who to ask:

Zoom questions: Cindy Drouhard <cindy.drouhard@albany.k12.or.us>

Canvas questions: building Canvas site admin / teacher leader

Pinnacle questions: Jon Dilbone <jon.dilbone@albany.k12.or.us>

Clever / Seesaw: Dan Rothwell <dan.rothwell@albany.k12.or.us>

Savvas Realize / NGConnect: Brian Baker <brian.baker@albany.k12.or.us>

Computer hardware / network issues: GAPS IT <GAPS.IT@albany.k12.or.us>

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