Tech Update

GAPS Technology | March 2, 2021

Bringing Your Own Device (BYOD) - Staff and Students:

Once hybrid instruction begins, students are expected to bring a device to and from school each day, just as they would a textbook. Students who have been using a personal device during Comprehensive Distance Learning can check out a district-provided Chromebook (or Chrome Tab grades K-1) from their school if preferred. If students need to check out a GAPS Chromebook or Chrome Tab, they should contact their school office. Students should be sure the device is fully charged prior to coming to school; with space limitations, charging may be difficult during the school day. There will no longer be classroom Chromebook carts, as each student should have a device checked out to them.


Technical support will not be available for personal devices for STAFF OR STUDENTS beyond helping to log the device onto the network. Staff personal devices will not have access to the network drive (P: drive). There will be a limited number of devices for student use in each classroom in the event a student has a technical difficulty. These devices will remain in the classroom and will not be checked out to students.

Spanish Language Help Desk

GAPS IT is happy to announce that we have a Spanish Language Help Desk for our Spanish-speaking families needing technical assistance. Hours are 7:30am - 4:00pm. Contact our Spanish Language Help Desk at 541-967-4500 or gaps.it@albany.k12.or.us.

Canvas Support - Phone, Chat, Video

The Help button at the lower left of your Canvas screen connects you directly to Canvas support:


Network and Service Status Links

Having problems connecting and not sure if it's you or the program (Zoom, Canvas, etc.)? Click here to see current network and program status. These will be updated as soon as an issue has been identified.

Who to ask:

Zoom questions: Cindy Drouhard <cindy.drouhard@albany.k12.or.us>

Canvas questions: building Canvas site admin / teacher leader

Pinnacle questions: Jon Dilbone <jon.dilbone@albany.k12.or.us>

Clever / Seesaw: Dan Rothwell <dan.rothwell@albany.k12.or.us>

Savvas Realize / NGConnect: Brian Baker <brian.baker@albany.k12.or.us>

Computer hardware / network issues: GAPS IT <GAPS.IT@albany.k12.or.us>

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