Emp 2

Communication

General Communication

General Communication is how we speak and listen. We all talk in different ways. Each off us has a different way of saying words depending on where we are from, how we were raised and how people influence us. Our tone of voice changes when we are talking depending on what we are saying, who we are talking to and how we feel about what we are saying. For example, when we are saying something sarcastic, our tone of voice is different to when we are excited which is different to when we are happy.


This is the same when we are listening. If we are bored we don't listen as well as if we are interested in what is being said. If we aren't interested in what is being said then we will tend to be more closed off to what is being said to us because it doesn't attract out attention. Our posture can change when we are listening. If we are excited, we will be sat up ready to get out of our seat or wandering around whereas if we are bored we will be slouched, picking at something on the table or zoning out.

Interpersonal Communication

Body language plays a big part in out communication because we change depending on what we are saying, who we are talking to and how we feel about what we are saying. If we are listening or talking to someone our body language can tell the other person how we feel about what is being said. If we aren't making eye contact and are slouching in our chair, its a safe bet that we are bored or fed up with what is being said. whereas if we are looking at the other person, smiling and sitting up, its pretty obvious that we are interested and want you to keep talking as it has captured out attention.


By having eye contact with the person talking, you are more likely to focus on the person and what they are saying which will allow you to become more engaged with what is being said. If you are constantly looking away and around at the room/outside, you wont hear what the other person is saying and you wont look as though you are interested in the conversation.

Written Communication

Written communication is how we write. It is like speaking but it is down on paper. The different words that we use and the way that we use them is different for everyone. Different words mean different things in different places. Different countries that speak the same language like America and England have different meanings for the same words and the same meanings for different words so you need to be careful when saying something that you are using the right words for the right place. This can be the case in different towns of the same country. For example, Worcester and Newcastle have different names for the same thing that people from the other city wouldn't understand unless it had been explained to them.


For good written communication, you need to be able to understand what people have written. if someone has used complex words and you need to explain what they mean to someone else, you need to be able to understand what is written there first.

Barriers to Effective Communication

There are many different barriers for communication. Someone could be deaf which would mean that you have to find other ways to communicate with them instead of talking which is where Interpersonal Communication comes into play in much better detail than before. you need to use your body language and facial expressions to get across what you are feeling instead of telling the person you are bored or happy because they wont be able to hear what you have to say. Gestures will play a big part in communicating as well as sign language to get across everything that would normally be conveyed using speech.


If someone is blind, they wont be able to see any of your body language or eye contact so Interpersonal Communication isn't really a good thing to use. you need to talk and make the most of use touch to explain what you are feeling and doing. they wont be able to see anything so written communication isn't a very good thing to use so something else will have to take its place, such as talking and explaining thoughts and feelings. The General Communication skills are pretty much the only skills that would be effective when communicating with someone who is blind. They can listen and talk back to you normally but they wont be able to see your body language and interpret it like others would be able to.


If someone is from another country and cannot speak English there are a umber of ways you can communicate with them. You could hire an interpreter to translate what you are saying so that they can understand and respond to points and questions. If there is something written down in a document or on paper, you could translate it into their language using an online translator such as Google Translate. It might not be completely accurate but they will be able to get the general idea of what is being said. If they understand a little bit of the language, you can always speak slower so that they can get their head around what is being said to them. They can look at your body language and listen to the tone of your voice as well to get a rough idea of what is being said to them.