Tech Update

GAPS Technology | December 8, 2020

Zoom Updates

To help prevent unwanted annotations and surprise whiteboard messages during meetings, we will be changing the following Zoom settings beginning on Wednesday, December 9. These settings will not be locked so can be modified in individual account settings. Please note that the Annotation and Whiteboard features are not available for students using a Chromebook.


Annotation: New default will be "Only the user who is sharing can annotate".

Whiteboard: New default will be "off" since we are unable to differentiate between host and participants.

Clever Updates

We are removing the Clever badge login option from the Chrometabs in an effort to make logins less frustrating and faster.


Starting tomorrow, students will need to login to their Chrometabs by clicking on the “add user” button at the login screen, entering their student email and password. Entering the email should be a one time event. Subsequent logins will only require the student password.


This does not remove Clever as the launching point and Single Sign On option from the Chromebtabs. Student home pages will still be set to the Clever Portal and will pop up automatically upon login.

Canvas Support - Phone, Chat, Video

The Help button at the lower left of your Canvas screen connects you directly to Canvas support:


Network and Service Status Links

Having problems connecting and not sure if it's you or the program (Zoom, Canvas, etc.)? Click here to see current network and program status. These will be updated as soon as an issue has been identified.

Who to ask:

Zoom questions: Cindy Drouhard <cindy.drouhard@albany.k12.or.us>

Canvas questions: building Canvas site admin / teacher leader

Pinnacle questions: Jon Dilbone <jon.dilbone@albany.k12.or.us>

Clever / Seesaw: Dan Rothwell <dan.rothwell@albany.k12.or.us>

Savvas Realize / NGConnect: Brian Baker <brian.baker@albany.k12.or.us>

Computer hardware / network issues: GAPS IT <GAPS.IT@albany.k12.or.us>

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