Uniformed Public Services

BTEC Extended Diploma in Uniformed Public Services

P1: Describe how emergencies incidents are graded

For each emergency public services their is an incident grading, so how bad an incident is, for example the Police have an incident grading from 1-4 and 1 is really bad and severe and it needs immediate attention, a grade 1 could be a threat of violence or serious injury to a person, grade 2 could is somebody has been detained or hate crimes, grade 3 is a service orientated incident like the police being required at the hospital the last grade is the least of their worries and that could be a phone call or recommended a more appropriate service.


Grade 1 incident - Emergency Response


In a grade 1 this is where a call has been made to the emergency services and they believe that the incident is likely to result in either:



  • Threat of violence
  • Serious damage to a property
  • Serious injury to a person
  • Danger to life


Grade 2 - Priority Response


In a grade 2 incident there is a certain degree of important or urgency however emergency response is not required. Some examples of a grade 2 incident could be:


  • Somebody involved is vulnerable and upset
  • An offender has been detained
  • There is concern for a person's health and well being
  • There is risk of the loss of a witness or evidence
  • There is serious injury or road obstruction in a traffic collision
  • Hate crimes

A grade 2 incident would be responded to within 2 hours.


Grade 3 - Scheduled Response


In a grade 3 incident the emergency services are not required instantly, the time of response could be anything up to 48 hours. An example of a grade 3 incident could be:


  • A service orientated incident like the police being required at the hospital.



Grade 4 - Resolution Without Deployment


In a grade 4 incident the call handler is able to resolve the incident through a number of different ways:

  • Written advise
  • Phone call
  • Answering callers questions
  • Recommend a more appropriate service
In a grade 4 incident the response of a police officer is not required however the incident would be recorded and analysed. The incident would more than likely be handed over to another agency e.g:

  • Safer community team
  • Child protection agency
  • Intelligence units
  • Traffic control team


The role of call handlers is to respond to calls that they receive from the public and they have to guide them and find out as much information as possible to pass on to the appropriate service. These people are called incident managers, and that's their job.

Big image

P2: Describe the importance of responding safely to emergencies as an emergency driver

Emergency drivers need to respond to emergencies obviously but they need to do it in a safe and responsible way, so they are allowed to break certain rules when driving for example they are allowed to drive over the speed limit. But they still need to be safe because they don't want to hit anyone when driving to an emergency as it will slow them down and it will take longer. They respond safely by, driving at certain speeds when it is appropriate not hammering it at 70mph in a 30mph zone. Also they are allowed to drive through red lights, which if they need to they will, but they would have lights on such a blue lights so people could see them coming and they can move out of the way.


Its really important for emergency drivers to respond to emergencies safely because they don't want to harm anyone else, if they do they will have multiple emergency instead of just one, because of the chaos. Emergency drivers are highly qualified drivers and before they can become an emergency driver they need to pass 3 elements. Element 1, the Driver must have the ability to asses the need for an emergency response. Element 2, the Driver must have the ability to drive the vehicle safely to an emergency. Element 3, The Driver must have the ability to demonstrate the correct attitude when responding to emergencies. These elements where brought in, in 2000 by the driving standards agency . Being an emergency driver the perks you get are

- Being able to drive through red

- Disobey the speed limit by 20mph

- Drive towards the oncoming traffic

- Drive through red lights

- Go pass on the opposite side of a bollard when driving


Drivers are allowed to do these things because they need to get to the emergencies fast, but they must insure they do it safely.


The standards and accountability of the emergency drivers are very high. They also suspect other drivers to be careful and good at driving. A careful and competent driver is a driver who uses their mirrors and plans ahead of their journey in case of an incident so they can go a different way


Also emergency response vehicles are allowed to use sirens, they use these because they are able to warn other drivers on the road so they no that they are coming. It helps other road users maneuver out of the way so the emergency response can get by.