Career Clusters

By: Maggie Ragland

Business, Management & Administration

-Jobs in the business and administration career cluster involve planning, organizing, directing, performing, and evaluating business functions essential to effective and productive business operations

Six job pathways in this cluster

-Financial management and accounting:

Workers perform a company's financial operations, tracking sales and expenses, planning budgets, etc.

-Human resources:

Focuses on the management of people. Jobs include labor relations manager, personnel manager, industrial-organizational psychologist, and human resources manager.

-Administrative and information support:

Focuses on the management of people. Jobs include labor relations manager, personnel manager, industrial-organizational psychologist, and human resources manager.

-Business analysis:

Workers in this pathway help a company operate efficiently. Jobs include receptionist, secretary, mail clerk, etc.


Direction or control of a business or enterprise. Jobs include administrative manager, restaurant manager, hotel manager, etc.

-Marketing and communications:

Workers help help their firms market and sell products and services more effectively. Jobs include marketing assistant, market researcher, marketing manager, marketing director, public relations specialist, etc.

Jobs in this career cluster

-Administrative assistants and secretaries-Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, etc.

-Compensation, benefits Specialists-Plan, direct, or coordinate compensation and benefits activities of an organization.

-Administrative services managers-Plan, direct, or coordinate one or more administrative services of an organization

-Customer service representatives-Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

-Bill and account collectors-Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment

-Legal secretaries-Perform secretarial duties using legal terminology, procedures, and documents

-Bookkeeping and accounting clerks-Compute, classify, and record numerical data to keep financial records complete

-Medical secretaries-Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures
-Business operations specialists-Develop, maintain, or implement business continuity and disaster recovery strategies and solutions

-Medical transcriptionists-Transcribe medical reports recorded by physicians and other healthcare practitioners
-Chief executive-Determine and formulate policies and provide overall direction of companies or private and public sector organizations

-Operations research analysts
-Claims adjusters-Review settled insurance claims to determine that payments and settlements

-Property managers-Plan, direct, or coordinate the selling, buying, leasing, or governance activities of commercial, industrial, or residential real estate properties

-Sales managers-Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer

Skills needed for this job

Active Listening

Reading Comprehension


Critical Thinking

Judgment and Decision Making

Time Management

Active Learning

Management of Personnel Resources

Social Perceptiveness


Working conditions

Attention to Detail




Concern for Others

Self Control

Stress Tolerance



Social Orientation