Private Label June Newsletter
Updates from QC, Customer Care and Vendor Problems!
Hey Guys! Nice to see you again
Enjoy and have a marvelous day!
Customer Care
High Socie-tea Dress
Cons: no stretch, photo doesn’t capture true color, runs large in waist, runs large in arms
As of now there is a 22% overall return rate.
Stained Glass Window Dress
Cons: too short, “poufy” skirt makes the piece look too juvenile, runs large, waist doesn’t sit at waist for plus size girls, material is “tent-like”, “poncho-like” and feels like a “windbreaker”. Pattern is off center.
As of now there is a 41.57% over all return rate.
From Garden to Gallery Dress
Cons: straps are too long, bodice is too big, torso is too short, dress is too long
As of now there is a 44.41% over all return rate.
Quality Control
Also, Measurements not matching up with our size chart, most commonly running larger than our size chart. Approved specs are sometimes larger than our size chart.
MYRSU1308031
AZSU1302008
6454
Fit
FERSU1302073 (Peony and Bluebell)
FERSP1301085
AZSU1302007
Vendor Relations
Because of the difference between Private Label and the other categories, I thought vendor reports was a good way to convey some useful information to the PL team. This month, I reviewed two of our Private Label contract vendors, Sugar Lips and Yes Master.
If you have any requests for other vendors, or for different information to be included in these reports, please let me know! Also, let me know if there is any other VP information you feel would be relevant for your team- my goal is to make this newsletter as useful as possible.
Yes Master Vendor Report
There were 8 total Yes Master VP's from March 26, 2013 to the present.
- Missing hygienic liners - 4
- Missing country of origin - 3
- Stains - 1
Vendor Communication & Response Time
Yes Master is a good vendor to work with. They respond quickly and communicate in a professional manner.
Compliance Issues
We received several styles from Yes Master that were packaged incorrectly. The swimsuits came in and the poly bags did not have the sizes and style numbers labeled on them. There was also no invoice for the shipment and the boxes were not labeled. That being said, this vendor was very receptive and promised better performance in this area in the future.
Sugar Lips Vendor Report
There were 9 total Sugar Lips VP's from April 18, 2013 to the present.
- Stains - 2
- Uneven hem/Lining - 1
- Seams - 1
- Print Defects - 1
- Fit - 4